Fulfillment Technical Lead

New Haven, CT
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Created: July 12, 2017


Fulfillment Technical Lead

Yale University Library

New Haven, CT

Requisition:  44399BR



Yale University offers exciting opportunities for achievement and growth in New Haven, Connecticut.  Conveniently located between Boston and New York, New Haven is the creative capital of Connecticut with cultural resources that include two major art museums, a critically-acclaimed repertory theater, state-of-the-art concert hall, and world-renowned schools of Architecture, Art, Drama, and Music.


Position Focus: The Fulfillment Technical Lead oversees, monitors, and administers both the functional and technical components of library‐based fulfillment services. Responsibility would include technical support and oversight for key service areas in the Yale University Library including electronic reserves (Ares), interlibrary loan (ILLiad), special collections circulation (Aeon), consortial programs and associated systems (BorrowDirect), and the Library Shelving Facility. The Fulfillment Systems Technical Lead is expected to maintain a broad and detailed mastery of these services as well as the internal operations of the units served. The position will require a successful candidate to wear many technical hats and create sustainable relationships to provide consultative support to service user communities. The successful candidate will be technically adept, hands‐on, a self‐starter, passionate about technology, communicative, and collaborative. The Fulfillment Technical Lead is a member of the Yale University Library IT department, reporting to the Director of Enterprise Systems and Services.


Required Education, Skills and Experience:

·       Bachelor's Degree in a relevant technical field and four to nine years of related technical experience or an equivalent combination of education and experience.

·       Excellent customer service skills, flexibility and a strong commitment to innovation, creativity, and excellence. Ability to maintain a focus on customer satisfaction, needs, and confidence in services provided.

·       Demonstrated IT project management and business systems analysis skills. Experience working to assess client needs, synthesize a shared vision, and work collaboratively to help clients achieve goals.

·       Strong analytical, organizational, and facilitation skills. Excellent oral and written communication skills.

·       Expertise in designing, programming, modifying, testing, and deploying applications.


Preferred Education, Skills and Experience: Preferred hands‐on experience administering and programming in Windows solution stack (e.g. Windows server, IIS, .NET, SQL Server); front‐end web application technologies; source control (e.g. Git); build systems (e.g. Jenkins). Knowledge of library applications and lending services (e.g. Atlas ILLiad, Aeon, Ares, BorrowDirect, GFA LAS, OCLC subscription services) and associated web services.


The University and the Library

The Yale University Library, as one of the world's leading research libraries, collects, organizes, preserves, and provides access to and services for a rich and unique record of human thought and creativity. It fosters intellectual growth and supports the teaching and research missions of Yale University and scholarly communities worldwide. A distinctive strength is its rich spectrum of resources, including around 15 million volumes and information in all media, ranging from ancient papyri to early printed books to electronic databases. The Library is engaging in numerous projects to expand access to its physical and digital collections. Housed in eighteen buildings including the Sterling Memorial Library, the Beinecke Rare Book and Manuscript Library, the Center for Science and Social Science Information, and the Bass Library, it employs a dynamic and diverse staff of approximately five hundred who offer innovative and flexible services to library readers.  For additional information on the Yale University Library, please visit the Library's web site at www.library.yale.edu.


Salary and Benefits

We invite you to discover the excitement, diversity, rewards and excellence of a career at Yale University. One of the country's great workplaces, Yale University offers exciting opportunities for meaningful accomplishment and true growth. Our benefits package is among the best anywhere, with a wide variety of insurance choices, liberal paid time off, fantastic family and educational benefits, a variety of retirement benefits, extensive recreational facilities, and much more.


How to Apply

Review of applications will begin immediately and will continue until the position is filled.  Applications, consisting of a cover letter, resume, and the names and contact information of three professional references should be submitted by applying online at http://bit.ly/2uefQh8.


Yale University considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression.


Submitted by: raymond.frohlich@yale.edu

Published: Wednesday, July 12, 2017 16:45 UTC

Last updated: Wednesday, July 12, 2017 16:48 UTC