Systems Support Specialist (Pay Band 12)

Description

Systems Support Specialist (Pay Band 12)

Requisition ID: 1301527

Faculty / Division:  Central Library System
Department: Central Library System
Campus: St. George (downtown Toronto)  
Description: Under the direction of the Assistant Director, Systems and Technical Operations, the incumbent will work with a team of systems support staff to ensure that all application services delivered as part of Scholars Portal (SP) are maintained at a high level of availability. SP is a service of the Ontario Council of University Libraries (OCUL), a consortium of 21 academic libraries across the province. Services provided by Scholars Portal run under Linux and Windows Server. These services are built on a range of database management systems (Oracle, MySQL, Postgress, SQL Server) and use two search engine technologies (Solr/Lucene, MarkLogic). The systems support team provides operation support for all SP applications as well as technical support for our development team (Java, XQuery/XML, PHP) and project librarians.


Qualifications:
(Minimum)

Education:

University degree in computer science/information technology.

Experience:

Four years related experience. Experience with one or more of the following operating systems: Linux (Red Hat preferred), Windows Server, Sun Solaris; experience with managing databases and database applications based on my SQL, Oracle, or SQL Server as well as web-based applications running on Apache and Tomcat/JBoss; familiar with supporting programmers working in a wide range of languages (Perl, Java, PHP) and with a wide range of XML technologies such as XSLT transformation engines, XML parsers, SOAP,Web Services and XQuery; some experience with managing database search engines/libraries such as Solr/ Lucene highly desirable.

Skills:

Flexibility, initiative and the ability to work and learn independently. Excellent communication skills and an ability to communicate technical details courteously and clearly to non-technical users. Ability to work outside normal business hours, including evenings and weekends.

Other:
Above average diagnostic skills will be required to gather the information necessary to resolve problems quickly. Excellent communication and interpersonal skills will be required to keep a large and diverse group of client sites informed about problems and an ability to communicate technical details courteously and clearly to non-technical users. Ability to work outside normal business hours, including evenings and weekends.

Employee Group: United Steelworkers (USW)
Appointment Type: Budget - Term
Schedule: Full-time
Pay Scale Group and Hiring Rate: 12 -- $62,390 with an annual step progression to a maximum of $79,787.Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Field: Information Technology

Job Posting: Nov 15, 2013
Job Closing: Nov 29, 2013, 11:59:00 PM