DescriptionThe Information Technology Specialist implements, maintains, supports, and enhances a wide range of technologies and systems to provide innovative library services and ensure access to the library's extensive range of online information resources and digital collections. This position also supports library staff and local and remote library users in the use of existing information technology as well as the adoption of new and emerging technology.
Key Responsibility 1
Provide ongoing support for a variety of library systems, including the integrated library system, archives management system, proxy server, link resolver, interlibrary loan management system, and other web-based applications.
Key Responsibility 2
Assist in management and support of the libraries' integrated library system, currently ExLibris Voyager, including overall system administration and desktop support .
Key Responsibility 3
Participate in the ongoing assessment and enhancement of existing technology as well as new information technology and related services deployed.
Key Responsibility 4
Provide assistance with server support and routine system maintenance including performing scheduled backups, applying Linux and Windows server updates, and assisting with monitoring overall system performance. Oversee library wide software installations and configuration.
Key Responsibility 5
Delegate tasks and project assignments to library technology student assistants and monitor the resolution of all support issues. Research, recommend, and expedite equipment and software purchases.
Key Responsibility 6
Pursue ongoing professional development and contribute to the profession through local and national professional and scholarly activities.
Other duties as assigned.
Communicate with library staff on technology-related issues. Provide regular updates on the status of ongoing projects and resolution of technology issues. Assist faculty, staff, and students in resolving issues related to access to library technology and remotely accessible resources. Communicate with the Office of Technology Services on campus wide issues impacting library technology.
Address desktop support issues submitted by library staff as well as IIT faculty, staff, and students in a prompt, efficient, and responsive manner.
Education & Experience:
Master's degree preferred, with a Master's in library and information science from an ALA Accredited program desirable. Bachelor's degree in information technology management, computer science, or relevant combination of education and experience preferred.
A minimum of one year of directly relevant professional experience working with information technology and/or library systems required with at least two years of experience in desktop support and software installation and maintenance preferred.
Experience providing support in an academic library environment preferred.
Experience supporting and maintaining library automated systems, institutional repositories, and archival management systems including but not limited to such systems as Voyager, ILLiad, and Dspace desirable.
Knowledge of library, communication, and web standards such as MARC, OpenURL and link resolvers, proxy systems, and XML, as well as knowledge of relational database systems and applications including SQL and MS Access required.
Skill in the support of Windows and Mac OSX computers and the maintenance of Windows and Linux servers preferred.
Knowledge of Drupal, Dspace, and other content systems, and familiarity with Microsoft Office products preferred.
Strong service orientation, excellent oral and written communication skills, and excellent project management skills required.
Commitment to ongoing professional growth and development required.
Last updated: Tuesday, February 28, 2017 23:44 UTC