Help Desk Technician

Description

The Minneapolis Institute of Arts seeks a qualified professional to join the Media and Technology team to provide first level of support in resolving hardware and software problems and to deploy desktop software and hardware. Responsibilities include: respond to incoming requests for service to the Help Desk in a timely and efficient manner; take primary responsibility for resolving incoming service requests and escalate as appropriate; maintain up-to-date knowledge of desktop computer technology and best practices for user support; configure and install desktop/laptop computer hardware, software, and peripherals; maintain accurate inventory of all personal computing hardware and software across the museum; support computers and other electronic devices in the museum's public spaces; provide individual and/or group training for museum staff for hardware, software, or other personal computing needs.

Requirements: Associate degree in computer related field or equivalent experience; minimum of six months experience in Help Desk functions or related work; excellent customer service skills; strong verbal and written communication abilities; knowledge of Microsoft Windows desktop/laptop hardware, operating system, software (especially Microsoft Office suite) and peripherals; experience with WTS/MDT; knowledge of Macintosh desktop/laptop hardware, operating system, software, and peripherals; proven ability to display consistent professional demeanor and positive attitude even when working under pressure; experience working in a busy office environment; ability to work effectively as part of a collaborative team and individually according to the needs of the situation; ability to be on site occasionally during off-hours for projects and/or to resolve top-priority issues requiring immediate attention. Knowledge of or interest in the arts and/or cultural sector is a plus.

To apply, send a cover letter and resume.