Information Technology Manager

Description

The Information Technology Manager oversees the small but dynamic Information Technology Department that manages and maintains the Athenæum’s computers, networks, servers, and cloud-based systems.The Director of Information Technology also keeps abreast of new technologies and implements those to ensure better and more secure systems.Reporting to the Director of Business Operations & Augusta Thomas Director of Finance, this is a full-time role with excellent benefits and a salary commensurate with experience. This position requires the ability to work on-site

Responsibilities Include:

• Manage the Information Technology Department. Supervise and train two IT employee(s) including a Systems Administrator and an AV Technician.

• Ensures that the department provides a high quality level of service to the institution.

• Oversees IT projects, RFPs, vendor relationships, purchases, contracts, and budgets. 

• Purchases, configures, and replaces equipment and manages day to day oversight and patching.

• Leads cross-departmental implementation, maintenance, and user experience enhancements of all library systems. 

• Identifies and recommends technology updates to support the Athenæum’s IT operations as the technological environment evolves.

• Actively manages the servers and network equipment used by the Boston Athenæum. 

• Proactively monitors and assesses all systems on a regular basis.

• Oversees the Spiceworks Cloud Helpdesk, assigning tickets and ensuring issues are resolved in a timely manner. Also acts as the final escalation point.

• Provides specialized system support and maintenance to systems including but not limited to Voyager library catalog, EZproxy, Atlas Aeon, CollectionSpace, CONTENTdm, Amag Symmetry, exacqVision, Wordpress, and Salesforce.

• Provides computer support and training to staff.

• Documents procedures for the computer system. 

• Ensure all activities of the IT department are aligned with and in support of the mission of the Boston Athenaeum.

• Work in partnership with colleagues across departments  to achieve organizational goals.

• Plans and develops systems security protocols. 

• Develops, implements, and tests disaster recovery procedures on an annual basis.

• Acts as AV support backup on rare occasions.

• Performs other duties as assigned.

Qualifications and Education Requirements

• Bachelor’s degree.

• Seven or more years of professional experience in computer support.

• Strong customer service skills.

• Supervisory experience.

• In-depth knowledge of Windows desktop and server operating systems as well as Linux (Red Hat or CentOS preferred).

• Advanced PC and server troubleshooting and repairing skills (both hardware and software).

• Knowledge of managed network switches and routers.

• Experience with Google Workspace administration.

• Comfortable writing Windows batch scripts and Unix/Linux shell scripts.

• Familiarity with virtualization, preferably XCP-ng (or Xen equivalent).

• Experience administering a MS365 tenant, including SSO, MFA, compliance policies, and MS Defender for Endpoint.

• Project and vendor management experience.

• Commitment to fostering a workplace culture of teamwork, diversity, and inclusion.

Preferred Qualifications 

• Our library is migrating from Voyager ILS to Folio ILS. Experience with either ILS or an ILS migration is preferred

• Experience with Dell servers and HPE Aruba switches.

• Demonstrated experience with databases (MS Access, MySQL, Oracle).

• Experience with CONTENTdm or other DAM solutions, as well as collection management software.

• Proficiency with website management and development.

• Experience with Salesforce.

Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job description describes you, then please apply for this role.

To Apply Please submit a Cover Letter and Resume using this link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0c2172f4-dddf-44f5-9300-133cc1de3cd2&ccId=19000101_000001&type=JS&lang=en_US

Why work at the Boston Athenaeum?

Beyond the opportunity to work amongst the collections at one of the most distinguished libraries in the nation alongside a passionate and welcoming team, working at the Boston Athenaeum comes with plenty of other perks. Some of our benefits include:

• Paid time off and sick days.

• Competitive 401k package

• Paid parental leave.

• Comprehensive medical and dental insurance

• Life Insurance

• Commuter benefits

The Boston Athenæum is an equal opportunity employer. We welcome candidates who will increase our diversity; we encourage candidates of color and all diverse candidates to apply and are committed to hiring individuals who value a diverse and inclusive work environment. The Boston Athenæum is also committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request a reasonable accommodation, please contact HR Generalist Nora Conley at 617-720-7630 or conley@bostonathenaeum.org