Information Technology Services Manager

Description

The NC State University Libraries invites applications and nominations for the position of Information Technology Services Manager. The Information Technology department includes 18 staff across three units: Technology Services, Enterprise Operations, and AV Technologies. The department is critical to the Libraries’ success in charting a new path for research libraries, with an emphasis on developing and supporting information and academic technology solutions for the Libraries. Department staff ensure the sustainable operation of technology-enabled services and spaces and provide leadership in defining technology requirements for library-wide initiatives and projects.

Consisting of 6 technology professionals, the Technology Services unit is responsible for the Libraries’ staff and patron computing environment, including deployment, configuration, and troubleshooting of endpoint hardware and software, liaising with campus IT to support networking, and collaborating with stakeholders to identify creative solutions for technology needs. Unit staff also manage the IT Service Desk, which provides direct assistance to Libraries staff. In addition to a Learning Commons lab space at both main libraries, the Technology Services unit supports a large laptop lending program and numerous specialty computing spaces, such as the Digital Media Lab, the Data Experience Lab, and the Virtual Reality Studio.

The Libraries supports flexible work arrangements, with the expectation that this position will work onsite the majority of the time.

Responsibilities

The Information Technology Services Manager reports to the Director of Information Technology. The incumbent oversees daily operations of the Technology Services unit, and provides supervision for 6 staff and a varying number of student assistants. They manage the Libraries IT Service Desk operations and oversee computing support, network services, communication technology, and technical training for Libraries staff. They lead the Libraries’ annual computing refresh process and contribute to the development of the annual IT budget.  They provide consultations and facilitate technical solution development with stakeholders across the Libraries, and prioritize staff and budgetary resources to ensure projects are completed in a timely fashion.  The incumbent recruits and mentors Technology Services staff, and fosters a collaborative and inclusive team environment that encourages professional growth and development. They participate in library planning, serve on library-wide committees and task forces, and represent the Libraries in the NC State University IT community.

Minimum salary: $100,000 annually. Review of applications is underway; position will remain open until a suitable candidate is found. The Libraries will be flexible during this time and will conduct most or all of this search remotely. 

See vacancy announcement with application instructions at:  https://www.lib.ncsu.edu/jobs/ehratech/information-technology-services-manager

AA/OEO. NC State welcomes all persons without regard to sexual orientation or genetic information. For ADA accommodations, please call (919) 515-3148.