Manager of Innovation and Technology

Description

NOTICE OF EXTERNAL POSTING 

POSTING DATE: 9/30/2021    

CLOSING DATE: 10/21/2021 

JOB TITLE                                Manager of Innovation and Technology 

DEPARTMENT:                  Information Technology (Main Library)                    

JOB CODE/POSITION #:  M227-701 

CIVIL SERVICE:                  Non–Civil Service        

SCHEDULE:           The work week is 37.5 hours per week, generally Monday through Friday, 8:30am-5:00pm. A flexible schedule is required working some evenings and weekends in special and emergency situations that require IT support. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

The Manager of Innovation and Technology acts as a visionary and advocate for the Cambridge Public Library’s technology adoption  in accordance with public library principles. The Manager advises the department on the use of technology to improve operations and achieve strategic goals, including the new STEAM Makerspace and positions the Library to serve as an effective bridge to those without personal access to e-content or technology.  

Strategy & Planning:  

• Creates a clear, compelling and achievable vision for IT in the Library 

• Partners with library leadership and stakeholders to build improvements, drive strategy and define customer-focused future initiatives in order to optimize library operations, programs and services  

• Leads strategic and operational planning for the use of technologies to achieve organizational goals by fostering innovation, teamwork and collaboration, prioritizing initiatives, and coordinating the evaluation, deployment and management of current and future technology systems in the Library 

• Develops, tracks and manages the library’s annual technology operating budget; identifies capital technology needs, and works collaboratively and effectively with city IT structures to gain funding 

Technology Management: 

• Proposes, develops, implements and monitors technology initiatives including information, communication, audio and video technologies 

• Identifies technology solutions and fosters innovation by seeking to create engaging experiences and new services for the library community 

• Coordinates with stakeholders to define system requirements for new technology implementations 

• Ensures continuous delivery of service through the timely review of hardware and software maintenance contracts, and the implementation of a replacement schedule for equipment and software upgrades; ensures accurate inventory is maintained 

• Oversees library adherence to applicable laws and regulations as well as industry best practices  

Supervision: 

Leads and motivates employees; provides feedback, coaching, and counseling to enhance or improve performance. Sets clear expectations and holds individuals accountable for their performance and behavior 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: 

• Transformative change agent who is open to new ideas and has a proven record of successfully leading collaborative initiatives; consensus building ability with direct reports and stakeholders  

• IT leadership experience required. Ability to motivate and get best results in a team-orientated, collaborative environment 

• Experience working in large complex organizations and in the public sector strongly preferred. Willingness to seek and develop an understanding of the role, mission and functioning of a large urban public library system 

• Outstanding project management skills; proven ability to lead internal project teams, and to manage expectations and project timelines in order to implement complex technical projects 

• Superior analytical and problem-solving skills. Strong track record of implementing strategic solutions. Ability to identify, analyze and creatively solve problems to a prompt and satisfactory solution. Able to adapt plans in the moment to calmly and effectively respond to the unexpected 

• Exceptional customer service orientation. Ability to work with non-technically orientated end users. Appreciation of and sincere desire to work in a diverse, urban setting 

• Experienced in external outreach with potential vendors and collaborative partners 

• Commitment to doing all work through a lens of diversity, equity, inclusion and anti-racism 

PHYSICAL DEMANDS: 

Physically able to operate a variety of machinery and equipment including office equipment  

such as computers, scanners, audiovisual equipment, and mobile devices; Must be able to pay close attention to details and concentrate on work; Communicate effectively and exchange accurate information with coworkers and members of the public. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  

WORK ENVIRONMENT: 

Works in assigned area, including office areas, training rooms, library and city locations  including outside venues as necessary; Normal office exposure to noise and interruptions; Attends and participates in various programs as requested to enhance skills associated with the  position 

ACCEPTABLE EXPERIENCE AND/OR TRAINING: 

A Bachelor’s degree in Information Technology or related field is required. Three to five years of successful experience overseeing the management, design and implementation of technology initiatives; at least five years of experience in the Information Technology field, three of which were in a leadership or management role. Customer service experience is essential.  

In exceptional instances, specialized education, training, and/or experience may be substituted for part of the educational requirements.  

RATE:             $58.54 to $64.27 in 5 steps           

APPLICATION PROCEDURE: Applicants should submit both resume and letter of interest by 5pm on the closing date via email to: employment@cambridgema.gov or to Personnel Dept, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA 02139. Fax 617-349-4312. 

THE CITY OF CAMBRIDGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.  WOMEN, MINORITIES, VETERANS, MEMBERS OF THE LGBTQ+ COMMUNITY, AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY.  CITY OF CAMBRIDGE RESIDENTS ARE ESPECIALLY ENCOURAGED TO APPLY.