Staff / Systems Assistant

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Created: November 27, 2012


The Edwin Ginn Library provides collections, services and technology that anticipate and meet the research and instructional needs of The Fletcher School. The Library maintains a research and study environment conducive to exploration, discovery and knowledge creation. Ginn Library is also responsible for all aspects of information technology at The Fletcher School including desktop support, technology instruction, classrooms and lab computing.

The Staff/Systems Assistant for Ginn Library/IT works in support of the Library and Information Technology functions of The Fletcher School, manages the day to day operations of the office; ensures overall functionality of office and library public computers and other equipment; and acts as liaison to facilities and maintenance departments. Performs clerical tasks and recordkeeping associated with student employment, travel, orders and invoices, monthly financial summaries, filing, mail, office supplies, payroll and budget cycle reporting. Works with all Library/IT staff to plan, publicize and implement programs and events. Acts as a resource for faculty, staff and students in troubleshooting issues with computers in the library and in Fletcher classrooms, and coordinates support efforts collaboratively with the Assistant Director for Information Technology and other campus IT units as needed. As a key contact with library users and vendors, the Staff/Systems Assistant provides exceptional customer service and builds productive relationships over time.

Basic Requirements:

High school diploma/GED.
Two (2) years of related experience.
Strong proficiency in Microsoft Office and ability/interest in learning new computer applications. Ability to troubleshoot computers, printers and other computer/office equipment.
Ability to manage administrative tasks with frequent interruptions. Strong organizational, communication and customer service skills. Must be detail-oriented and able to prioritize to meet deadlines. Flexibility and enthusiasm for learning new skills and contributing to successfully carrying out the mission of the library and IT organization.
Ability to lift up to 50 lbs.

Preferred Qualifications:

Bachelor's degree or equivalent. Experience with PeopleSoft financial and human resources. Previous experience working in a library setting. Previous experience providing IT support. Experience producing signage and publicity materials.
Special Work Schedule Requirements:

Occasional early morning or evening hours. Occasional weekend shifts.   
Tufts University is an AA/EO employer and actively seeks candidates from diverse backgrounds.


Published: Tuesday, November 27, 2012 16:47 UTC

Last updated: Tuesday, February 28, 2017 23:46 UTC