Digital Scholarship Lab Operations Coordinator

Description

A Day in the Life…

The Digital Scholarship Lab (DSL) Operations Coordinator is responsible for planning, coordinating and administering the daily operations of the Digital Scholarship Lab. The incumbent also works in collaboration with library and University colleagues to develop and implement integrated internal and external marketing communications and outreach initiatives to promote the DSL.

As the DSL Operations Coordinator, you will:

• Plan, organize and maintain staff schedules, including arranging for shift coverages, addressing coverage gaps and making recommendations for hours of operations according to the user needs, precedents and staffing constraints;
• Monitor day-to-day operations in the lab, including providing support and guidance to the student staff, ensuring high-quality customer service; identify problems, initiate and implement changes in consultation with the Head of Map, Data and GIS Library, as needed;    
• Provide end user support in the DSL (with occasional shifts in the Map Data GIS Library), including welcoming and orienting users, promoting general information about the resources and services available in the lab, and accurately responding/referring user inquiries to the appropriate expertise;
• Collect and monitor information about DSL service workflows and processes; develop, refine and recommend staff manual (e.g. opening/closing procedures, inventory control etc.) in support of the daily operations;
• Provide back-up support in the absence of the Head, including making operational decisions to ensure consistent and effective operations in the DSL;
• In collaboration with library and University colleagues, develop and execute a marketing and communications plan to increase the visibility and usage of the DSL;
• In collaboration with library and university colleagues, develop and initiate community outreach initiative to identify, develop and maintain partnership network that would benefit from using the DSL;
• Liaise with DSL staff to organize and promote the DSL events, workshops, symposia, including coordinating the events logistics, developing marketing contents, and participating in the DSL events as a representative of the DSL team.
• Maintain a thorough knowledge of BrockLINC and Library resources and services;
• Keep up to date on trends in digital scholarships methods and services;
• Liaise with DSL staff to track and analyze usage data in DSL to identify trends, conduct assessment to evaluate user experience, and make recommendation on planning for future improvements;
• Participate in committees as assigned; regularly liaise with other campus partners (e.g. CPI and ITS) to share resources, coordinate and/or deliver collaborative services.

What you need to Succeed…

• Minimum two years of experience in a post-secondary educational or research environment.
• Demonstrated scheduling, planning, and coordinating capabilities;
• Proven marketing and public relations experience;
• Excellent presentation skills, including the expertise on coordinating logistics and developing promotional plans;
• Solid computer application skills including Microsoft Office Outlook, Word Processing, Excel, PowerPoint, Publisher, Adobe Acrobat, web applications, and social media platforms;
• Knowledge of desktop graphic design software and tools;
• Ability to understand and apply brand standards and media relations policies;
• Skilled in establishing, and monitoring user experience benchmarks and metrics, identifying and recommending corrective action, if required;
• Familiarity with various digital scholarship tools and techniques such as data analytics, data visualization, data manipulation, geospatial information systems (GIS), artificial intelligence (AI), web development, and programming.
• Strong listening, verbal and written communication skill;
• Strong customer service-orientation with the ability to be flexible and sensitive to meet the needs of a diverse user population;
• Proven ability to build and maintain strong professional relationships with internal and external stakeholder groups and individuals;
• Ability to motivate, coach, mentor and encourage individuals.
• Ability to work independently, and as part of a team.
• Strong conceptual, analytical and problem-solving skills relevant to development of staff manuals, project planning, scheduling and reporting;
• Ability to take initiative, solve problems and exercise judgment effectively.