Business Analyst l - Washington University IT, Research Infrastructure Services

Description

Business Analyst l - Washington University IT, Research Infrastructure Services 

POSITION SUMMARY:

Under moderate supervision, provide cost-effective information technology solutions by creating new, modifying, and supporting existing software applications that are moderately complex.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Perform application lifecycle activities, including:

• Code monitor, maintain, test, and debug software applications
• Document existing processes as they relate to information technology solutions
• Follow established change management processes
• Participate in code reviews
• Make recommendations for hardware/software solutions

1. Provide support                                                                     

• Create, document, schedule, and support operational activities
• Coordinate with software vendors and external service providers to seek guidance or to work on integration/configuration
• Troubleshoot software bugs and provide fixes
• Provide off hours support, as needed

1. Leadership                                                                                                    

• Provide excellent customer service
• Adhere to departmental standards
• Act as a source of direction, training, and guidance for less experienced staff

1. Perform other duties as assigned

Required Qualifications

Bachelor’s degree in a technical discipline such as Computer Science or equivalent combination of education & experience.

Preferred Qualifications

• Bachelor’s degree in a technical discipline
• 2 years of relevant technology experience
• Prior experience in a higher education technology environment
• Demonstrated aptitude to quickly and effectively adapt to technologies outside of current experience
• Strong communication and collaboration skills, with the ability to work as part of a team and independently
• Ability to work with only moderate supervision
• Ability to learn quickly and adapt to new circumstances
• Ability to work extra hours and recognize the need to do so
• Ability to adjust scheduled time
• Ability to adjust to change and demands on time
• Programming languages, such as Perl, Java, Python, Scala, JavaScript
• Technologies such as Ansible, Atlassian, NextCloud, LSF, Globus, PostgreSQL