Customer Advocate

Description

Index Data is seeking a talented, independent systems thinker to fill the role of Customer Advocate. We are a software and services company delivering solutions for the future of libraries. Founded in 1994, Index Data is a global, highly talented, distributed team of diverse, fun, interesting and accomplished people. We pull the team together multiple times a year, whether it’s Montreal, Madrid, Durham or Copenhagen, and enjoy a strong history of enthusiastic collaboration amongst our team and with the wider community. Index Data is a leading force in the development of the FOLIO platform and community, and has been delivering Open source software for over 20 years.

As the Customer Advocate, you will partner with customers, prospects, and community as they adopt our solutions to ensure we have a proper fit, a successful implementation and that the overall customer experience is superior. Leveraging your exceptional organizational and communication skills and talents, you will perform a wide range of duties, including:

• Customer Service
• Account Management
• Requirements Analysis
• Solution and Process Architecture
• Quality Assurance
• Project Management

To be successful, you will need:

• 10+ years in the library industry
• Excellent written and oral communication skills
• Ability to communicate effectively with both technical and non-technical audiences
• Demonstrated understanding of library workflows and technologies
• Strong sense of ownership and masterful attention to detail
• Ability and comfort working from home with a remote, distributed team
• Comfort wearing many hats and ‘doing whatever it takes’ to get the job done
• Be based in North America

Things that would be cool:

• You have industry recognition (awards, presentations, publications, memberships)
• You can code (we don’t expect you to code, but it would be cool if you have in the past)
• You are an Open Source advocate
• You are passionate about the future of libraries

Index Data offers a competitive benefits package, and really is a great place to work. Please consider joining us!  Email your cover letter and CV to jobs@indexdata.com.