Discovery and Delivery Services Product Manager (4116)

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Created: March 20, 2015


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Position Summary:

The California Digital Library (CDL) is a collaborative effort of the ten campuses of the University of California, designed to enable UC's libraries to continue to meet the informational needs of UC's faculty and students in the 21st century. The CDL assumes a leadership role in providing digital content to the citizens of the state, develops systems that encourage resource sharing, and provides for a focus for the development of strategies and initiatives that guide the University's libraries through the transition to the digital future.

Experienced professional with demonstrable ability to manage large, end user facing, complex and tightly integrated hosted discovery (currently Melvyl, built on OCLC's WorldCat Local) and delivery (interlibrary loan and document delivery currently via OCLC's VDX) services.  Works with an experienced team of analysts, product managers and developers to develop services in response to the changing needs of students, faculty and staff.  Possesses digital library services domain knowledge and a strong interest in identifying and  solving real end user challenges.  Creates and maintains strong vendor relationships, and acts as an advocate for end users.  Develops and participates in outreach activities with University of California students, faculty and librarians to promote awareness of discovery and delivery services.

Job Requirements:

Bachelor's degree in Information Sciences or related subject specialty and at least three years of related experience, or an equivalent combination of education and experience.

Broad knowledge of product development concepts, practices, standards and processes in digital libraries.

Demonstrated ability to identify key issues critical to the organization's need and the success of a desired product, service, or enhancement.

Proven ability to research, collect and analyze information to use in determining product options or alternatives.  Ability to use evidence based research to persuade vendors to address product gaps, or propose alternative solutions.

Strong organization and project management skills.

Strong oral communication skills to effectively convey and explain information.

Strong written communications skills to draft clear, concise documentation, reports and specifications.  Demonstrable ability to crystallize requirements and work with technical implementers.

Ability to lead, build consensus and promote the exchange of information among project team, internal and external constituencies.

Proven ability to evaluate vendor driven technical transitions (i.e. vendor moves to a new platform), perform research to support decision making around transitions, and successfully lead a transition (either to the vendor's solution, or to an entirely new solution).

Knowledge of academic library and digital library industry trends.

Proficiency in metadata standards, current and evolving, or the interest in acquiring proficiency.

Proven facilitation, presentation and interpersonal skills. 

Willingness to reach out to end users and act as an advocate.

Strong vendor relationship management skills, including the ability to work effectively with both vendors and the vendor user community to shape product development and enhancements

Master's degree in Information Sciences or related subject specialty (Preferred).

Proficiency in assessment methodologies (Preferred).


Published: Friday, March 20, 2015 18:58 UTC

Last updated: Tuesday, February 28, 2017 23:42 UTC