Manager, Software Services – API & Apps

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Created: October 1, 2014


EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we you encourage you to explore our unique opportunities.

Manager, Software Services – API & Apps 

The Manager, Software Services – API & Apps is a hands-on platform manager charged with overseeing the integration technologies that EBSCO field engineers, customers, and partners use to extend the core EBSCO SaaS platform, EBSCO Discovery Service (EDS). Management responsibilities and deliverables will be visible via a company App Store web site, Developer’s Network web site, and several internal processes to support the development, adoption, and scale of apps built using EBSCO APIs and integration technologies.

Primary Responsibilities:

Manage the app development process and roadmap

Apps in this context are best described as small apps, bits of functionality: widgets, extensions, plugins, samples, demos, etc. Development time is measured in days and weeks (not months), and developed is done by a virtual team of field engineers.
•Maintain app backlog; continually vetting and prioritizing in collaboration with Sales and SaaS Product Management
•Coordinate deliverables of remote contributors
•Establish code review, QA, build and deployment processes; including source code control via Github
•Utilize Lean and Agile methodologies and tools (e.g. Kanban)

App store

Most apps developed will be exposed via an upcoming “app store”. Deployment processes will involve collaboration with several Ipswich, MA based departments.

•Work with the Marketing web design and development team to ensure proper deployment and findability of apps, and perform light content management tasks (e.g. Expression Engine)
•Interface with Systems & Networking and Engineering teams as necessary given technology dependencies of select apps
•Work with other Customer Satisfaction groups to support customer setup processes

Developers Network and EBSCO expert on integration technology

The Developers Network is where customers and partners go for the deep technical aspects and options of EBSCO’s integration technologies and APIs: documentation, samples, FAQs, user group discussion, etc. Knowing how to develop against web services APIs is important to the success in this position.
•Web site ownership; overseeing site features, development, maintenance, and content creation
•Continual knowledge progression of the technology platform by using the product(s) and APIs frequently and thoroughly, and participating in internal training and product strategy sessions
•Collaborate with the API Product Manager on future API enhancements, and assist the flow of software enhancement requests from the field
•Stay abreast of industry and technology trends, conducting periodic market research and competitive intelligence
•Establish strong relationships with customer tech gurus at key accounts and key technology partners
•Review and sometimes author support documentation, product marketing, customer communications, and white papers 
•Bachelors Degree required
•5+ years of Software Product Management, Consulting, Development, QA, or Technical Support experience 3+ years of programming in HTML, JavaScript, CSS
•2+ years of programming with Application Programming Interfaces (API) Web Services in a Web Application language (e.g. PHP, Ruby, Java, C#)
•Fluency in written and spoken English

Preferred Qualifications:
•B.S. in Computer Science, Library Science, or a related fieldE
•Experience with Research Databases, Integrated Library Systems (ILS), Institutional Repositories, ERM and Link Resolvers, Portal software (e.g. VuFind, SharePoint)
•Experience in a variety of advanced open source Internet technologies (e.g. Apache, JQuery, XML, JSON, SQL) with an ability to rapidly learn/adapt new technologies
•Ability to clearly and concisely communicate thoughts and ideas in person, over the phone, and in written correspondence to small and large groups and to different management levels and departments within organizations
•Ability to multi-task and work independently while maintaining team involvement and meeting deadlines and deliverables. Extremely organized, detail oriented, with strong problem solving and analytical skills
•Experience with User Experience (UX) design and internationalization. Including usability habits of universities and research institutions’ various types of users such as students, researchers, faculty, and librarians

About the Customer Satisfaction Department

When you join EBSCO as a Manager, Software Services – API & Apps, you will contribute your skills to the Customer Satisfaction Department in Ipswich, MA.  This department provides technical support, relationship management and customer training.  Other professionals working in the Customer Satisfaction Department include technical support representatives, customer account specialists, operations support, training specialists, catalog specialists and more.

EBSCO Information Services (EIS) is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability, or any other federal, state or local protected class. EIS is a drug free workplace.

Last updated: Tuesday, February 28, 2017 23:42 UTC