DescriptionEBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we you encourage you to explore our unique opportunities.
Discovery Service Engineer - Corporate
EBSCOhost databases and discovery technologies are the most-used, premium online information resources for tens of thousands of institutions worldwide, representing millions of end-users. EBSCO Discovery Service™ (EDS) creates a unified, customized index of an institution’s information resources, and an easy, yet powerful means of accessing all of that content from a single search box. The ability to create these custom solutions is achieved by harvesting metadata from both internal (library) and external (database vendors) sources, and creating a pre-indexed service of unprecedented size, speed, and customization.
•Regional authoritative expert on technology aspects of platform functionality, markets, trends◦Strive to be an EDS feature expert. Use the product(s) frequently and thoroughly. Gain continual knowledge progression of the technology platform by participating in frequent internal technology trainings and product strategy sessions.
◦Act as the EDS technology champion for your region. Stay abreast of industry and technology trends. Conduct market research and competitive intelligence.
◦Flow of feature enhancement requests from the field into Product Management and the SDLC process.
•Pre-sales customer presentations and meetings, and RFIs/RFPs◦Present EDS technology solutions as well as new releases and future features.
◦Conduct sales presentations, focus groups, and other consultative customer requirements gathering exercises via frequent web-based and on-site sessions.
•Support the trial process and initial post-sales support/nurturing◦Perform administration and configuration of customer interface profiles, and training when appropriate.
◦Troubleshoot customer specific issues (e.g. ILS integrations).
◦Assist the Customer Satisfaction team on key accounts.
•Relationships◦Establish strong relationships with regional Sales and customer support teams, as well as existing and prospective customers.
◦Customers’ tech gurus at key accounts.
◦Manage relationships with key regional technology partners and vendors, when necessary.
◦Create PowerPoint presentations to convey technology concepts.
•Author and assist with documentation to support the regional pre-sales process◦Assist Customer Satisfaction/Success and Marketing with product marketing deliverables and authoring content for FAQs, Help, customer communications, and white papers.
•Provide regular updates to Discovery Service Engineering management, keeping the flow of information and lines of communication open.
•Minimum three (3) years of progressive experience in Consulting, Product Management, Sales or related field.
•Language requirement: Must be fluent in English as well as a Native speaker of Spanish and/or Portuguese
•Minimum three (3) years of experience and excellence in presenting technology, Internet, or software application products to internal and external audiences and various levels of Management.
•Minimum two (2) years experience with EBSCOhost products, Integrated Library Systems(ILS), Institutional Repositories, or other closely related web applications and/or library technology products.
•B.S. in Computer Science, Library Science, or a related field.
•Ability to travel approximately 60% within to regional and international locations: customer sites, conferences, and focus groups.
•This position will be based in a home office location with easy airport access for calling on customers in Latin America
•Expertise in Integrated Library Systems (ILS) products and protocols (e.g. Z39.50, OpenURL, NCIP).
•Experience with institutional repository software and standards (e.g. OAI-PMH).
•Experience with portal software (e.g. VuFind, Sharepoint) and programming with Application Programming Interfaces (API) in a web application language (e.g. PHP, Ruby, Java, C#, ASP.Net).
•Proficiency in large data file analysis (e.g. MARC, XML) and manipulation.
•Previous experience with the interface usability habits of universities and research institutions’ various types of users such as students, researchers, faculty, and librarians.
About the Customer Satisfaction Department
When you join EBSCO as a Discovery Service Engineer - Corporate, you will contribute your skills to the Customer Satisfaction Department. This department provides technical support, relationship management and customer training. Other professionals working in the Customer Satisfaction Department include technical support representatives, customer account specialists, operations support, training specialists, catalog specialists and more.
EBSCO Information Services (EIS) is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability, or any other federal, state or local protected class. EIS is a drug free workplace.
How to apply
Published: Thursday, August 28, 2014 13:37 UTC
Last updated: Tuesday, February 28, 2017 23:43 UTC