Systems Librarian (Product Ops)

Description

LAC Group seeks a Systems Librarian (Product Ops) for a prominent library technology solutions organization in Northern California. The ideal candidate for this position will be an enthusiastic individual who enjoys working in a challenging, fast-paced, collaborative environment.

Please note: Remote employment is not available.

Responsibilities:

• Provide extensive email and phone customer support to libraries using software products on large multi-user UNIX systems.
• Coordinate support of integrated products.
• Implement and configure options and software for new installations in production and beta environments.
• Participate in the development and support of connector technology
• Provide instruction to staff on features and functionality.
• Assist in the creation and ongoing development of processes and procedural documentation for internal and external use.
• Facilitate communication between various departments.
• Other service and support tasks as needed.

Qualifications:

• MLS, MLIS, Computer Science degree or equivalent. Working knowledge of library operations strongly preferred.
• Proficiency with UNIX, Apache, Tomcat, SQL queries.
• Familiarity with Web Services models & AJAX technologies, HTML, XHTML, XML, CSS, & JavaScript
• Experience with Open URL and link resolver technologies preferred.
• Problem-solving skills and attention to detail.
• Facility for learning new technologies.
• Excellent written and oral communication skills.
• Demonstrated commitment and ability to provide exceptional customer service in a rapidly changing environment with competing priorities and deadlines.
• Scripting skills highly desirable.
• Ability to work independently with minimal supervision while being a positive and supportive team member.

LAC Group is an Equal Opportunity Employer who values diversity in the workplace