Senior Systems Administrator

Ann Arbor
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Created: January 23, 2014


ProQuest is seeking a Senior Systems Administrator in our Cloud and Virtualization team.
The Senior Systems Administrator in the ProQuest Cloud and Virtual Infrastructure Engineering team is responsible for hands-on design and development of infrastructure components and deployment tools for ProQuest’s products on Amazon Web Services.  This role is expected to participate in the planning, architecture and development of software products, infrastructure, and tooling. This position also provides on¬call support (up to 24x7) of all aspects of the supported IT systems in a mission¬-critical, revenue¬ generating, and multi¬-million dollar operating environment. The incumbent has full responsibility and authority to resolve complex system problems from the identification of the problem through its final resolution.

Some of what you'll be doing:
• Guarantees the availability and efficiency of ProQuest’s Virtual and Cloud infrastructure. Possess the ability to work under pressure and during “off¬-hours” to resolve technical problems, which result in system downtime or degraded service. Support and enhance the virtualization, converged infrastructures, and Cloud deployments supporting ProQuest’s online systems including VMware vSphere 5/5.5, Cisco UCS, and Amazon AWS
• Develop best practice standards, architectures, and procedures to support the utilization of Cloud infrastructure services to augment ProQuest’s capabilities. Must be an independent, self-motivated, detailed oriented and highly organized individual with strong research and problem solving skills capable of managing multiple complex tasks and quickly adapting to changing priorities
• Proactively develop automated procedures for the ongoing support of systems including any training and support necessary to turn these procedures over to other teams for ongoing fulfillment
• Monitor systems to insure that automated and manual activities complete successfully, perform planned and unplanned changes in the production environment, provide support for after hours maintenance activities in the production environment. Lead or work as a technical member of project teams which will recommend the proper course of action for the proactive fulfillment of ProQuest’s current and future business system’s needs
• Manage the relationship between vendor Technical Staff and ProQuest ¬ Work with vendors and other IT groups to resolve issues

What you'll need to be successful:
• Extensive hands on experience building and maintaining production web infrastructures in virtualized environments
• Extensive experience with any of the following or related cloud technologies: Amazon AWS, Google Cloud Platform, Microsoft Azure, Rackspace Cloud, OpenStack, or Eucalytpus
• Strong systems administration experience on Red Hat Enterprise Linux (RHEL 5 or 6) or equivalent
• Experience with monitoring tools such as Nagios, Sumologic, New Relic, Splunk or similar
• Experience with any of the following programming languages (Ruby, Python, Perl)
• Experience automating server configuration with Chef, Puppet, Ansible, Salt, or other automation strategies
• Ability to clearly communicate complex issues, problems and ideas to team members and external department customers
• Ability to work independently and in a remote team environment generating trust and building alliances with co-workers
• Previous experience in a 24 x 7 support pager rotation

Bonus Points!
• Direct experience with Amazon AWS components such as: EC2, S3, Elastic IPs, EBS, Security Groups, Route 53, VPC, and CloudFormation.
• Professional certification with Amazon, RedHat, VMware, etc
• General awareness of development tool chains and DevOps best practices
• Solid scripting skills, good understanding of continuous integration, and a strong drive toward automation

Apply Directly to:

Here’s what you want to know about the Seattle office:
Fantastic people:  Where smart is the norm and unique is welcome
Fun location:  Coffee houses, restaurants and right across the street from Fremont’s best pub
Great benefits:  Plus some unique stuff like monthly transportation subsidy, on-site events, flexible scheduling and wellness programs
Awesome office environment:  Nice office, jeans are the norm and (well behaved) Fido is welcome
Amazing company:  Annual compensation reviews, generous bonuses, and active “Green Team” and good morale

About ProQuest
ProQuest connects people with vetted, reliable information. We provide seamless access to and navigation of more than 125 billion digital pages of the world's scholarship, delivering it to the desktop and into the workflow of serious researchers in multiple fields, from arts, literature, and social science to general reference, business, science, technology, and medicine. The company is currently rolling out the all-new ProQuest® platform, which moves beyond navigation to empower researchers to use, create, and share content—accelerating research productivity.
If this position isn’t quite your fit, check out our other positions posted on our “Career” page under About Us.  ProQuest’s corporate office is located in Ann Arbor, MI.


Ashley Dawley, Contract Recruiting Coordinator
ProQuest | 501 N 34th St, Ste 300 | Seattle, WA  98103 USA 
office 206 336 7638 | confidential fax 734 997 4211

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Last updated: Tuesday, February 28, 2017 23:44 UTC