Lead Technical Support

0 other recent jobs
Created: May 21, 2012


UNSW Library is looking for a creative and energetic Lead, Technical Support to advance the
development of digital library repositories and other, wider digital library innovations.
The successful applicant will head a small team of highly skilled technical staff to specify,
design, and implement digital library innovations, leveraging, where possible, existing
applications.  He/she will have an outstanding ability to interact across a complex organisation
to understand business needs and deliver solutions to meet those needs.

Progress UNSW’s digital library innovation program by leading the investigation, design and
implementation of system solutions.


  • Investigate and develop system-based proposals to meet the Library’s strategic and operational targets.
  • Work closely with digital object creators and managers to understand their needs.
  • Lead and manage a small team of highly skilled technical staff to specify, design, and implement agreed digital library innovations. 
  • Manage technical projects, and technical aspects of broader Library projects.
  • Work with applications and toolkits to build and maintain a multi-purpose repository infrastructure that supports the ingestion, preservation, and delivery of digital objects.
  • Ensure infrastructure supports workflows to extract, transform and repurpose metadata and digital objects as needed. 
  • Ensure the production of usable documentation to enable ongoing management and development of the abovementioned infrastructure.
  • Ensure that the work for which they are responsible is carried out in ways, which safeguard the OHS of staff or students in their charge and visitors, including contractors whom they engage.


Position Context
The University of New South Wales is a leading Australian university with a strong record in
research and a growing reputation based on its approach to learning and teaching. The
University and its Library operate in an environment characterised by constant change in
higher education, both nationally and globally and by increasing tensions between traditional
and innovative modes of scholarly communication. Within this context, UNSW Library supports
UNSW learning, teaching and research endeavours.  An emerging role for the Library is to
support, more directly, the research of University and to improve the integration of library
resources with the practices of researchers throughout the research lifecycle – to incorporate
the process as well as the outputs of an institution’s research, including managed research
data. Library Repository Services (LRS) provides a range of services to assist academic staff and
postgraduate researchers to manage research resources. This includes research data and
dataset management, development and support services for managing and sharing
information assets, and the management of scholarly outputs through an institutional
repository. LRS participates in e-research projects and services supporting research data
management needs of the University.
Reporting Relationships

  • Supervisor’s title: Manager, Library Repository Services
  • 1.5 x Technical Support officers report to this position.  
  • Technical Support Officers from Library Application Support Unit may rotate through Library
  • Repository Services from time to time, in which case this position will also supervise those staff.

Other Relationships

  • Library staff to support their business needs
  • Academic staff and heads of schools and faculties to support their business needs.
  • UNSW Professional staff on IT infrastructure and interoperability with other UNSW
  • enterprise applications
  • System vendors on issues and development of their products
  • Relevant industry groups and communities

Challenges & Constraints
Some of the work of Library Repository Services is dictated by the parameters established
by funding agencies.  Other work is initiated by the Library in response to stakeholder
requests.  Priorities can change with very little notice.


  • Proposals for systems meet the Library’s  strategic and operational targets are well researched, accurate and can be converted into project plans.
  • Multi-repository infrastructure meets the needs of UNSW researchers and requirements for harvesting by external agencies.
  • Team work is carried out accurately and to agreed timeframes.
  • Project work is completed on time and to specification.
  • Metadata and data management infrastructure developed by the Library is fit for purpose.
  • Documentation is completed within acceptable timeframes and to an acceptable standard. 5.


  • A relevant degree with extensive relevant graduate experience, or postgraduate qualifications with relevant experience in developing and supporting database, metadata, web and mobile-based services and systems, or an equivalent level of knowledge gained through any other combination of education, training and/or experience.
  • Demonstrated previous success in investigating and developing appropriate systembased proposals based on strategic and operational objectives. Track record of converting these into implementable project plans and technical specifications.
  • Experience in effectively communicating with a wide range of stakeholders and leading technical staff  in a team environment to investigate, design and implement innovative technical solutions to meet stakeholder needs.
  • Demonstrated success in managing technical projects and an established track record in producing and maintaining technical documentation.  
  • Experience implementing digital repositories and demonstrated in-depth knowledge of Linux/Unix, Apache, MySQL.  Understanding of internet technologies including HTML, XML, XSL/T, CSS and experience with Perl, JavaScript, Ajax, jQuery .
  • Demonstrated experience in supporting and troubleshooting applications and developing innovative enhancements and solutions to problems.
  • Ability to implement equal opportunity and diversity policies and programs.
  • Willingness and capacity to implement required OHS policies and safe work practice

Salary Level 8: A$84K - A$95K per year (plus 17% employer superannuation and leave loading)
Applications close : 01 June 2012

Last updated: Tuesday, February 28, 2017 23:47 UTC