Bug Wrangler

Full time

Created: May 4, 2012
San Francisco
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Description

Bug Wrangler
Engineering & Product Management

JOB PURPOSE
Organize and improve the process of bug reporting, bug prioritization, and bug response. Build, train and support a community of volunteers to do likewise.

JOB SUMMARY
  • Duties include, but are not limited to, the following:
  • Review and assess bug reports and enhancement requests; close reports where possible, or find an appropriate assignee
  • Grow a community of volunteer bug responders who help transfer issue reports from other communication channels to the bug tracker, and who share bug management responsibilities
  • Clean up and organize the existing bug tracker backlog, identifying duplicated and outdated bugs
  • Work with members of the community who report bugs to clarify any ambiguity in the bug descriptions and get all the information required to reproduce the bugs
  • Work closely with product managers and developers to prioritize, categorize and assign bugs based on Mediawiki features and extensions
  • Manage expectations about deployment of fixes and communicate the status of major bugs to bug reporters
  • Work with product managers and developers to improve the process of bug submission and bug status workflow
  • Communicate widely and frequently via mailing lists, IRC, wikis, and bug tracker comments

REQUIRED QUALIFICATIONS
  • You must be comfortable in a highly collaborative, consensus-oriented environment.
  • Must be highly-organized and detail-oriented
  • Excellent written communication skills (clear and fast)
  • Experience working with remote and distributed teams
  • Experience diagnosing, reporting, and tracking software quality issues
  • Experience reporting and/or resolving issues in a public bug tracker (please document)
  • Experience editing Wikipedia or another wiki

IT'S GOOD TO HAVE
  • Experience with best practices in secure and scalable web application development is a plus
  • Experience administering MediaWiki and Bugzilla is a major plus
  • Experience dealing with user-submitted bug reports and feature requests is a major plus
  • Experience in customer service (face-to-face or remote)
  • Software development, product management, user experience design, or operations engineering experience is welcome
  • Experience as a bugmeister with other open source project is a major plus
  • Any other free/open software development experience is highly welcome
  • Experience with wikis and participatory production environments is a plus
  • Ability to read, speak, or write multiple languages is a plus
  • The ideal candidate will be creative, highly motivated, diplomatic, and able to operate effectively in multiple cultural contexts.
  • Active participation as a Wikimedia volunteer would be an asset, though not a prerequisite
  • Strong understanding of the Internet and the forces that underpin the success of Wikipedia
  • Both San Francisco and remote candidates will be considered.

Last updated: Tuesday, February 28, 2017 23:47 UTC