Bug Wrangler

Description

Bug Wrangler
Engineering & Product Management

JOB PURPOSE
Organize and improve the process of bug reporting, bug prioritization, and bug response. Build, train and support a community of volunteers to do likewise.

JOB SUMMARY

• Duties include, but are not limited to, the following:
• Review and assess bug reports and enhancement requests; close reports where possible, or find an appropriate assignee
• Grow a community of volunteer bug responders who help transfer issue reports from other communication channels to the bug tracker, and who share bug management responsibilities
• Clean up and organize the existing bug tracker backlog, identifying duplicated and outdated bugs
• Work with members of the community who report bugs to clarify any ambiguity in the bug descriptions and get all the information required to reproduce the bugs
• Work closely with product managers and developers to prioritize, categorize and assign bugs based on Mediawiki features and extensions
• Manage expectations about deployment of fixes and communicate the status of major bugs to bug reporters
• Work with product managers and developers to improve the process of bug submission and bug status workflow
• Communicate widely and frequently via mailing lists, IRC, wikis, and bug tracker comments

REQUIRED QUALIFICATIONS

• You must be comfortable in a highly collaborative, consensus-oriented environment.
• Must be highly-organized and detail-oriented
• Excellent written communication skills (clear and fast)
• Experience working with remote and distributed teams
• Experience diagnosing, reporting, and tracking software quality issues
• Experience reporting and/or resolving issues in a public bug tracker (please document)
• Experience editing Wikipedia or another wiki

IT'S GOOD TO HAVE

• Experience with best practices in secure and scalable web application development is a plus
• Experience administering MediaWiki and Bugzilla is a major plus
• Experience dealing with user-submitted bug reports and feature requests is a major plus
• Experience in customer service (face-to-face or remote)
• Software development, product management, user experience design, or operations engineering experience is welcome
• Experience as a bugmeister with other open source project is a major plus
• Any other free/open software development experience is highly welcome
• Experience with wikis and participatory production environments is a plus
• Ability to read, speak, or write multiple languages is a plus
• The ideal candidate will be creative, highly motivated, diplomatic, and able to operate effectively in multiple cultural contexts.
• Active participation as a Wikimedia volunteer would be an asset, though not a prerequisite
• Strong understanding of the Internet and the forces that underpin the success of Wikipedia
• Both San Francisco and remote candidates will be considered.