Senior Web Development and User Experience Technician, Discovery Systems

Description

Description and Duties:

Within the framework of established policies, regulations and procedures, in consultation with the Systems Coordinator, the Division Head of Discovery Systems and other Discovery Systems staff, the incumbent provides technical expertise and support for the Library’s web presence. Duties include development of new web applications and maintenance and enhancement of existing web applications from simple to complex; ensuring the smooth operation of designated Library web software systems (eg. Drupal, WordPress, DokuWiki, and in-house web applications) with appropriate documentation, back-up, maintenance and upgrades; diagnosis, research and troubleshooting of problems with the Library’s web presence, escalating issues as necessary, and documenting solutions; exploring new web software systems; providing user support for web systems; assisting in development of web analytics tracking reports and in implementing analytics and usability driven web page modifications; providing back-up for other senior Discovery Systems technicians in the areas of user support, database administration, and user support.

Qualifications

Recent college diploma or other post-secondary education specializing in web application development and user driven design, and a minimum of one year of proven and recent experience in complex database driven website development, preferably in a high-demand user-centred environment OR The equivalent combination of education and experience which must include a minimum of two years' proven and recent experience in complex database and user focused website development, preferably in a high-demand user-centred environment.
Proven proficiency with PHP, SQL, relational databases (e.g. MySQL, Oracle, PostgreSQL), HTML, CSS, CVS/SVN. Desirable experience: Unix system administration, Apache administration, experience with web application performance tuning.

Desirable experience:

Proven experience with library specific web applications (e.g. ILS, Discovery Layer, Open Journal Software, Institutional Repository, OpenURL resolver). Proven experience working in a team environment an asset. Familiarity with Queen's computing infrastructure an asset.