Director of Web Services

Los Angeles
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Created: February 6, 2012


USC Libraries' Information Technology unit is seeking an experienced, service-oriented Director of Web Services. The Director of Web Services is an integral part of the Libraries IT team. The individual will lead planning, management, development, and implementation of USC Libraries' web presence, ensuring that services provided meet users' research needs and expectations, enhance the user experience, and support the USC Libraries' strategic plan.

University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City. As an employee, you will be a part of a world-class research university and a member of the "Trojan Family," comprised of the faculty, students and staff that make the university what it is.

USC Libraries house, in the Doheny Memorial Library and 14 specialized libraries, collections of over 4MM volumes, more than 5.8MM microforms, 3.1MM images, and nearly 48,500 linear feet of manuscripts and archives. USC Libraries provides access to over 98,700 serials in print and electronic formats and nearly 330,000 e-books. USC's Digital Library ranks among the top 10% of academic repositories with 350,000 digital objects, 16 TB of data, and an annual growth rate of 6%. The Web Director will be responsible for providing end-users with access to our vast collection.

Specific duties include but are not limited to:

  • Supervise all assigned subordinate staff, usually through other supervisors. Recruit, screen, hire and train staff. Assess need for technical/professional growth and recommend development opportunities. Evaluate employee performance, provide guidance and feedback. Counsel/discipline as needed.
  • Set departmental goals/objectives and communicate to staff. Assess or define priorities to achieve performance objectives.
  • Manage Web development project teams within budget and project schedule.
  • Provide leadership, direction, and technical expertise to design, develop, maintain, and evaluate libraries' web/mobile presence for services, content, & interfaces.
  • Define and refine processes and procedures for Web site maintenance.
  • Serve as the library representative on university Web Council and task forces.
  • Advise management regarding information systems requirements. Facilitate planning and direct the design, installation, modification and operations of department information systems.
  • Evaluate vendor proposals for purchases of hardware, software and technical services to assure adherence to specifications. Analyze project(s) feasibility.
  • Prepare long and short range plans for web applications selection, systems development, systems maintenance, production activities and support resources, coordinating area efforts with university-wide efforts.
  • Develop project specifications. Plan and coordinate project schedules & activities. Direct coding, testing, installation, debugging and documentation of systems developments and/or enhancements.
  • Plan/implement necessary controls and procedures to protect systems and data from modification, disclosure or destruction.
  • Ensure web-related information systems products meet standards and user requirements.
  • Test web-related software and hardware and monitors and resolves problems.
  • Oversee development and maintenance of web systems, programming and operations documentation.
  • Development of training materials and programs for department staff/users.
  • Stay informed of new developments in field and technology changes. Make recommendations to management regarding web/web technology changes.
  • Develop/implement security related procedures. Coordinate security activities with University Public Safety Department. Promote and maintain standards for security. Ensure dissemination of security related information to staff. 

Minimum Qualifications
Minimum Education:     Bachelor's degree
Combined experience/education as substitute for minimum education
Minimum Experience:     5 years 
Minimum Field of Expertise:     Directly relevant experience administering comparable information systems to be able to provide technical direction to systems development and support staff. Supervisory and budget experience.

Preferred Qualifications
Preferred Education:     Master's degree 
Preferred Experience:     7 years 
Preferred Field of Expertise:     Management experience in a comparably configured systems environment. 

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Published: Monday, February 6, 2012 19:26 UTC

Last updated: Tuesday, February 28, 2017 23:47 UTC