DescriptionUnder moderate supervision, with a high degree of independent judgment, implements and maintains systems and networks in support of Libraries' computer information systems, including the ILS and web services. Individual will be responsible for the development, design, installation, maintenance and coordination of computer-based systems within the libraries. Participates in technology planning which supports the mission and services of the Pratt Institute Libraries.
Maintains the Libraries' computer systems by performing the following:
Support desktops, laptops, and other devices in a multi-platform OS environment (Mac & Windows).
Troubleshoot computer hardware, software, and network issues, providing Level 1 & 2 helpdesk support.
Responsible for orienting staff on the use of computing and telecommunications equipment; assists and instructs in the use of other hardware and software as needed.
Assist in the management of the Libraries' networked resources, staff and public workstations using Windows server 2008 standard networking protocols, Windows 7, and MAC OSX.
Installing, integrating, and testing all new equipment and peripherals.
Assists with the design, maintenance, and operation of specialized library systems (including, but not limited to, the proxy server and other library hosted web services).
Reboots, troubleshoots both hardware and software problems, maintaining logs of system programs and problems, and performs routine backups.
Maintains the Libraries' Integrated Library Systems (ILS):
Works with appropriate library personnel to identify, prioritize, and implement needed ILS modifications and improvements.
Communicates with designated vendors to ensure reliability and performance of ILS software.
Routinely loads and exports records of all types into and out of the ILS.
Answer queries and trouble-shoot technical problems related to the ILS.
Participate in the Libraries' Technology Team:
Works with the Head of Technical Services to prepare the libraries' short- and long-range technology plans.
Responsible for evaluating and review of all computer hardware & software purchases, ordering when appropriate.
Is an active participant on the Libraries' Technology Team.
Maintains and updates library-wide replacement plan for hardware and software.
Maintain inventory of computer hardware and software.
Trains staff in basic support responsibilities to assist with Level 1 support issues.
Participate in departmental meetings and in achieving library-wide goals and priorities related to technology planning and implementation.
Communicates with the designated vendors to identify needs and expectations for growth and expansion of services.
Report, maintain and/or assists in maintenance of documentation.
Schedules and runs batch processes.
Participates in Institute-wide related projects and committees.
Performs all other related duties as assigned.
Experience and Qualifications:
Education: A Master's degree in library science from an ALA-accredited program, or equivalent. An additional degree, substantial coursework, or other certification in computer science is preferred.
Experience: Extensive computer and network experience is required; at least two years library experience required; experience in supporting an integrated library system, preferably the Innovative Interfaces Inc. Millennium system; demonstrated experience in a networked facility and ability to maintain Windows Server 2008, networking clients running Windows 7 and Mac OSX, network certification is preferred; demonstrated experience in providing responsive user support in the area of computer hardware and software utilization is required.
Strong organizational, interpersonal, and project management skills; excellent oral and written communication skills; adaptability, creativity, and an aptitude to learn new technological tools and techniques.
Ability to provide effective user support.
Working knowledge of an ILS (Innovative Interfaces Millennium preferred but not required).
Familiarity with the MARC cataloging format.
Working knowledge of the database technologies used to store, manipulate, and query structured data.
Proficiency with standard desktop software and hardware.
Familiarity with current and emerging trends, standards and technologies, and the intellectual curiosity to investigate, advise, and collaboratively implement new technology solutions.
Flexible to changing needs and priorities and able to work accurately and productively in an environment that can involve many interruptions and changing priorities.
Proven ability to manage a 7x24 mission-critical applications environment is vital with ability to provide infrequent 7x24 support when needed (e.g. systems upgrades in off-hours, problem resolution, etc.).
Occasional Evenings and weekends
In order to be considered please submit a resume, a cover letter that includes salary history, and the names and contact information for three professional references.
PRATT INSTITUTE IS AN EQUAL OPPORTUNITY EMPLOYER AND RECOGNIZES AND VALUES THE BENEFITS OF A DIVERSE WORKFORCE.
Published: Thursday, April 25, 2013 03:27 UTC
Last updated: Tuesday, February 28, 2017 23:45 UTC