User Experience & Assessment Coordinator

Description

Job Summary

The User Experience and Assessment Coordinator will lead a data-informed assessment program, analyze findings, and translate insights into actionable recommendations.  They will use digital methods to communicate the organization’s story and promote collaboration, sound data practices, and critical inquiry.  The coordinator will also apply qualitative and quantitative user experience research methods to foster user-centered thinking across the organization, ensuring that user perspectives inform decision-making.

Core Responsibilities

1. Leads the development and growth of data analysis and visualization practices, using 
    expertise, curiosity, and storytelling to inform organizational decisions.
2. Designs, develops, and maintains interactive dashboards, reports, and visual analytics solutions in Microsoft Power BI.
3. Collects, analyzes, visualizes, and validates library and user data from sources such as
   library systems, vendor statistics, observations, surveys, interviews, and focus groups.
4. Monitors data quality and maintains systems for managing and communicating reliable data for internal decision-making and external reporting.
5. Partners with program leaders, technical teams, data stewards, and client stakeholders to define metrics, key performance indicators (KPIs), reporting standards, and analytical approaches.
6. Conducts user experience testing and heuristic evaluations of systems, spaces, and services; analyzes findings and recommends improvements.
7. Maintains the data governance framework and provides guidance on data analysis, visualization, and reporting through consultation, training, and documentation.
8. Coordinates data collection for annual reporting for the Libraries and Museums.
9. Performs other duties as assigned.

Required Qualifications

• Bachelor’s Degree in a related field. 
• Three (3) years of experience with data manipulation, analysis and visualization; or related work experience. 
• This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Preferred Qualifications

• Master’s degree in a related field.
• Competency with data visualization tools and languages like Tableau, Power BI, R and Python. 
• Experience with statistical analysis and interpretation. 
• Skills in and experience with quantitative and qualitative research methodologies, such as surveys, interviews, or focus groups.
• Experience conducting user experience research and testing. 
• Experience in academic libraries and knowledge of assessment tools in academic libraries.
• Displays curiosity and enthusiasm around data analysis and interpretation. 
• Strong analytical and organizational skills.
• Excellent interpersonal, oral and written communication skills, including presentation skills.
• Experience leading project teams; ability to work independently and as a member of a team.
• Knowledge with web analytics tools such as Google Analytics 4, BigQuery, or Microsoft Clarity 

Knowledge, Skills, and Abilities 

• Organized and Attentive to Detail 
• Interpersonal, Oral and Written Communication 
• Effectively present complicated information in human-centric formats 

Working Conditions

• Office environment.  Ability to travel to and from meetings, training sessions, or other business-related events.  Workdays, areas, and work hours may vary depending on the department's needs.

Physical Demands

• Sedentary work: sitting most of the time.  Jobs are sedentary; walking and standing are required only occasionally. 

This position will work both on campus and remotely in Texas. Travel and parking expenses are the employee’s responsibility.

This position is contingent upon a successful background check. Verification of a valid driver’s license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination.