Library Analytics, Metrics, & Assessment Librarian

Description

The UCLA Library seeks a collaborative, service-oriented, and analytically skilled Library Analytics, Metrics & Assessment Librarian (LAMAL) to advance a culture of evidence-informed decision-making. Reporting to the head of Library Analytics, Metrics & Assessment, the librarian will partner with units across the Library to define meaningful measures, design assessments, analyze and interpret data, and develop reliable dashboards and reports that inform planning, resource allocation, service improvement, and organizational learning. The LAMAL will have an opportunity to help shape shared analytics and assessment practices, data definitions, documentation, and project priorities. The LAMAL uses a variety of systems and tools like Alma Analytics, Tableau, and other Library and campus systems and communicates methods and findings clearly to both technical and nontechnical audiences.

The incumbent is responsible for supporting and enabling consistent, targeted, data-informed decision-making in relation to the UCLA Library collections, workflows and services. The LAMAL leads in and contributes to expertise in statistics and data analysis, metrics development, and documentation. The incumbent manages analytics projects and completes work related to the development and maintenance of dashboards and reports for the Library, and supports LAMA and Library staff capacity-building through developing well-documented analytical resources.

The incumbent exercises the utmost discretion in managing sensitive information learned in the course of performing their LAMA duties and working on LAMA projects. Sensitive information includes but is not limited to staff and student records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of their work. The LAMAL ensures that sensitive information is properly safeguarded and follows all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems.

Position Duties

Specific duties and responsibilities include:

1. Collaborates with Library leaders, departments, and project teams to translate strategic and operational questions into clear assessment plans, measures, data requirements, priorities, and deliverables.
2. Extracts, integrates, cleans, validates, and analyzes quantitative and qualitative data from Library systems and other sources, including the integrated library system, discovery and electronic-resource platforms, service and space-use systems, web analytics, surveys, and project-management tools.
3. Applies appropriate assessment and analytical methods, including descriptive statistics, benchmarking, survey design, workflow analysis, and user-centered research, to evaluate service outcomes, organizational performance, discovery, user experience, collections, and operational efficiency.
4. Develops, maintains, and enhances dashboards, recurring reports, ad hoc analyses, and shared data resources using Alma Analytics, Tableau, and related tools; establishes quality-assurance checks and ensures outputs are accurate, accessible, understandable, and appropriate for their intended audiences.
5. Creates and maintains shared metric definitions, data dictionaries, documentation, templates, and reproducible workflows to promote consistent, reliable, and sustainable reporting and assessment practices across the Library.
6. Manages assigned analytics and assessment projects from intake through completion, including scope, priorities, timelines, dependencies, stakeholder communication, and documentation, while contributing expertise in library processes, metrics development, and project-management practices.
7. Partners with Library technology and functional units to improve data collection, data quality, system configuration, and workflows that support reliable analysis, reporting, discovery, user experience, and operational effectiveness.
8. Coordinates or contributes to recurring institutional, consortia, and professional reporting and partners with Library Development to provide impact metrics and analyses that support donor identification and stewardship, endowed-fund reporting, and collection-related initiatives.
9. Synthesizes findings into concise narratives, visualizations, presentations, and actionable recommendations for Library leadership and other stakeholders, clearly communicating assumptions, limitations, and uncertainty.
10. Provides consultations, workshops, and training that strengthen staff capacity in assessment planning, data literacy, analytical tools, interpretation, workflow development, and responsible data use.
11. May provide project-based training, work direction, and supervision to student employees.
12. Participates in professional activities, scholarship, and University or community service appropriate to a UC academic librarian and performs other responsibilities as assigned.
13. May also work closely with Library Development to identify and steward donors, collections, and endowed gift funds.

The successful candidate will be committed to engagement with and promotion of the UCLA Principles of Community and the True Bruin Values.

Additionally, in order to be successful in this role, the incumbent will need to continuously demonstrate:

● Ability to work in a highly collaborative and inclusive environment, one that values and leverages the benefits of diverse perspectives.
● Significant interest in education, outreach, mentoring, consulting, community-building, and/or formal communication activities.
● Ability to embrace and utilize new or emerging technologies; skill in responding quickly to technology challenges; awareness of existing or emerging social media trends, the audiences who use them, and other protocols for use within the organization to allow for effective and timely communication to its stakeholders.