Hosting Services Outreach Facilitator Contractor

Description

Statement Of Need

Lyrasis requests proposals from qualified independent contractors to support our Hosting Services Outreach needs. Services are estimated to run from January to April 2026. We seek applications from those with strong customer service orientation, interpersonal skills, and demonstrated ability to effectively manage multiple priorities. 

The selected contractor will work with Lyrasis staff to execute tasks and deliverables relevant to the Hosting Services Outreach Facilitator role, per the proposed Scope of Work. The contractor will report directly to Lyrasis’s Hosting Services Outreach Manager and work with our Hosting Services team and relevant staff as applicable.

Scope of Work

The independent contractor will provide temporary outreach and engagement support for Lyrasis’ open-source hosted services (ArchivesSpace, CollectionSpace, DSpaceDirect, and DuraCloud). Work will be completed in coordination with the Outreach and Engagement team and will focus on delivering timely, accurate, and professional guidance to prospective and current clients. This engagement requires someone comfortable interacting with libraries, archives, and museum communities and who can quickly become conversant in the value of nonprofit-provided hosted services. Work will include both independent task execution and periodic coordination with Lyrasis staff to ensure alignment with project goals.

The contractor will perform project-based tasks that include:

·       Execute the hosted service outreach process with new clients, from initial inquiry through to handoff to onboarding.

·       Manage initial intake to determine client's needs and deliver itemized quotes based on consultation.

·       Collaborate with multiple points of contact at an institution in order to ensure mutual contract and procurement needs are met.

·       Effectively communicate on-board status, observations, and needs prioritization to appropriate team members.

·       Ensure prompt and effective communication is provided to all clients. Serve as a central project liaison with external partners and internal teams.

·       Adapt written documents in response to requests for proposals and requests for quotations, as needed.

·       Other project-related duties as assigned.

Required Skills and Experience

• Strong customer service orientation and interpersonal skills.
• Demonstrated ability to effectively manage multiple priorities. Must possess self-directed initiative and excel in time management, organization, and prioritization.
• Ability to work independently and as a member of a team.
• Ability to work collaboratively with people and organizations internal and external to Lyrasis.
• Demonstrated oral and written communication skills.
• Strong analytical and problem-solving skills.

• Bachelor’s Degree in a relevant field of study or equivalent relevant work experience.
• 1 year of client-facing work experience.
• Experience with Microsoft Office and/or GSuite products.

 Preferred Skills and Experience

• Experience using archive and/or other library technology – particularly open source.
• 3+ years of related client-facing work experience.
• General knowledge of library systems, including an understanding of archival, preservation, and digital asset management systems.
• Familiarity with ArchivesSpace, CollectionSpace, DSpace/DSpaceDirect, DuraCloud, or other archival, collection management, digital preservation, and/or digital asset management systems.
• Familiarity with Customer Relationship Management (CRM) systems and forecasting methodologies.
• Experience working in a library, archives or museum.
• Experience working in a remote position.

Timeline

Approximately 10-20 hours of work per week for 3 to 4 months with contract renewal occurring monthly.

Project Cost & Payment Schedule

Hourly work not to exceed $25 per hour. Payment rendered twice a month.

About Lyrasis

Lyrasis is a national non-profit organization providing a broad array of programs and services for libraries, archives and museums. Our hosted services are one of the fastest growing areas of providing open technology hosting and related services at scale.

Proposal Process

·       Email your cover letter, resume and references as one PDF document to Melissa Anez at HSOManager@lyrasis.org  with “Outreach Facilitator” in the subject line. Please address experience working with nonprofit and remote organizations.

·       The application deadline is Friday, December 19, 2025. Candidates will be contacted for interviews in January, 2026.

·       Qualified candidates will be asked to join a 45-minute video interview with our team members. Final candidate selection will be made by January 23, 2026.