Product Manager - Integrations

Description

ORCID is seeking an experienced Product Manager - Integrations to drive the development and adoption of our services within the global scholarly community, fostering collaborations with external partners and enhancing the researcher experience. If you like the flexibility of a remote organization and the public-service orientation of a non-profit, join us on our mission to connect research and researchers!

The Role

ORCID is seeking a Product Manager for Integrations. This role combines product management with elements of outreach, support and marketing. The core focus is ensuring ORCID stakeholders gain maximum value from external integrations, driving increased adoption, user satisfaction, and progress towards our vision.  

The position will be part of our Product team, reporting to the Director of Product and is full time (40 hours/week). Like all positions at ORCID, the role is fully remote. Candidates must be able to work during Europe or eastern American standard business hours (Mon-Fri) with at least four hours daily between 1200-1800 UTC, with recurring meetings between 1200 - 1700 UTC. Outside of these parameters, ORCID offers flexibility with your schedule.

Responsibilities

• Product relationship management. Collaborate with key stakeholders to understand their technical and strategic goals.  Develop shared understanding and co-design solutions for ORCID integrations, considering functional, technical and user experience requirements.  Guide the integration process with a focus on mutual success, adhering to best practices and maximising the value delivered to our users.
• Product development, strategy and vision. Work with key stakeholders to gather feedback and interpret their requirements. Organise surveys and workshops to better understand them. Collaborate with the product team to triage requests, prioritise new product features and contribute to the product roadmap.  
• Product communication, adoption and marketing. Develop and manage pilot projects and create go-to-market strategies, processes and materials, in conjunction with our Communications team, for new products and features.  Help develop value propositions and produce outreach materials that encourage and support ORCID adoption.  Assist with the development of product documentation, marketing and training materials.  
• Advocacy and outreach. Represent ORCID in community working groups, webinars, and events where conversations shape best practices, adoption and new service development.  Help key stakeholders understand and use ORCID in the way that best meets their needs, the needs of their users, and the ORCID mission. Proactively engage with stakeholders to improve their outcomes through advice and training, and use their feedback to identify areas of improvement for ORCID services. 
• Market research and intelligence. Take a data-driven approach to identifying new initiatives and measuring impact. Maintain a deep understanding of scholarly communications workflows and how they benefit from ORCID integrations. Stay abreast of new developments and provide insights to other team members.

Experience

A successful candidate will have:

• Familiarity with global scholarly infrastructure, scholarly publishing, library systems or publishing systems. 
• At least five years of experience in a Product Management or Technical Account Management role. 
• A track record of building collaborations with external partners. 

Requirements

• This is a highly collaborative role. The ability to work in cross-functional teams on shared initiatives and a proven track record of managing multiple streams of work is paramount.
• This role requires excellent communication skills. A clear and concise communication style and the ability to translate highly technical concepts to plain language suitable for non-native English speakers is essential.  
• This role requires a high level of self direction. Taking Initiative and actively seeking opportunities to drive product success are fundamental to this role. The ability to identify useful work, cultivate ownership, specify goals and work towards them is required.
• Empathy and active listening skills are required. A genuine passion for customer success and a deep understanding of user perspectives are required to succeed.
• Problem solving skills and a willingness to experiment are important.  An inquisitive, methodical, and analytical mindset is needed to explore possibilities, identify challenges and propose solutions.
• Fluency in English required. Additional languages are a plus.
• Ability to travel internationally based upon business needs (less than 20%)

To Apply: Please submit your CV and complete our screening questions via Bamboo. We look forward to learning how your experience aligns with the roles and responsibilities of this position. ORCID encourages applicants who meet some, but not all of the requirements and qualifications, to apply.

Who We Are

ORCID is a mission-driven, member-supported, community-governed non-profit organization. Our vision is a world where all who participate in research, scholarship, and innovation are uniquely identified and connected to their contributions across disciplines, borders, and time. Every one of ORCID’s employees is committed to that vision as well.

We believe in and operate by our three values. ORCID strives to be:

• Inclusive: We make decisions collaboratively, involving our staff, Board, those who support our mission, and the researchers and community that are the purpose of our work. We take a global view.
• Trusted: Privacy and researcher control underscores everything we do.
• Open: Our work is open, transparent, and non-proprietary.

Where We’re Located
As a fully-remote organization serving researchers everywhere, ORCID is able to hire talented individuals all over the globe, and we aim to have our people located in the communities that we serve.  Currently, we have over 40 staff based in 14 different countries. For this position, we are focusing on people located in the following countries and time zones:

• Canada (Eastern Time Zone)
• Netherlands
• UK
• USA (Eastern Time Zone)

Our Culture

ORCID has been a global, 100% remote organization since our founding in 2012. This has enabled us to build a team of the best and brightest minds in the industry. ORCID staff are curious and collaborative, and we strive to maintain a culture of learning. We offer programs like individually-focused professional development planning, regular “Food for Thought” learning sessions on a wide variety of topics, and access to a digital learning platform, Udemy for Business. We are flexible and family-friendly, allowing staff to shift their schedules as needed, flex their time across the calendar month, and take an hour-long paid break each day (not to mention OFF– see the benefits we provide below). 

As an organization, we are committed to diversity, equity and inclusion (DEI). We invite you to read our DEI statement and principles as well as learn about internal and external DEI initiatives we support here. Read more about our culture here.

Although we are geographically diverse, we are a small, cohesive community dedicated to our mission and to each other.

As an open organization valuing trust and transparency, we have an employee and contractor privacy policy describing how we handle applicant, employee and contractor data that we invite you to review if interested.

We provide:

A family-friendly, flexible working environment, including: 

• Flexible work hours and the ability to work fully from home (when not traveling)
• A committed and awesome team serving a community-driven organization
• Competitive compensation & benefits, including a generous annual leave allowance, leave for Family & Compassionate Care, and an ORCID-wide day off on the Fourth Friday of each month
• A continuous learning environment with opportunities for training & professional development
• Tools to support our virtual office environment, including a monthly remote working stipend.
• An annual in-person all staff retreat plus optional virtual social events throughout the year.
   

Compensation

ORCID’s compensation strategy considers an applicant’s skills and experience, geographic location, as well as internal equity when assessing salary. Because we are remote and hire staff all over the globe, our salary ranges will vary by location for any given role.