IT Systems Specialist

Description

The Library Systems Specialist ensures the efficacy of library systems by implementing and maintaining the diverse array of technology applications integral to library operations. This position is both a leadership and hands-on operational role that manages the interoperability of applications and systems platforms used in the library by monitoring, maintaining, troubleshooting and implementing new and existing systems for continuity and seamless service delivery. The Systems Specialist works with hardware, software, servers, and networks to ensure proper integration and functionality and works cross-functionally with other departments to provide guidance and meet systems requirements and upgrades.

Responsibilities & Essential Functions:

Library Technology Leadership and Strategic Planning 

• Advance the mission/values of FIT and FIT Library using innovation and transformation as a strategic leader and subject matter expert (SME). Create roadmaps that clearly define the goals of a project and how it supports the library's mission; formulate project development strategies and long-term objectives.
• Direct and collaborate in technology management projects such as system migrations, system integrations, inventory management, and security compliance.
• Work with library leadership to ensure compliance and support by keeping owners, stakeholders, and subject matter experts (SME) informed regarding IT policies and procedures and to promote and support continuous process improvement to drive optimal results.

Customer-forward Service and Incident Management

• Provide strong service delivery models drawing on professional experience and industry standards for the design of information technology driven library services. Lead technical support by troubleshooting issues that arise in all areas of library technology including pay for print and other technologies related to student printing and patron queries regarding library technology resources, services and campus information.

Communication, Coordination, and Collaboration

• Liaise with IT management and other stakeholders to implement related IT policies, present library technology problems, projects, future planning, and maintain responsibility for technology in the library. Communicate service changes and IT related policies to library staff and all library user groups as needed.

Technology Operations Management and Training 

• Oversee the performance of library technology across personnel and student services by analyzing existing library systems to monitor performance, identify weaknesses and recommend improvements.
• Support the library service platforms in all web based or server based applications and manage library systems and their interoperability with FIT's campus-wide systems.
• Oversee server administration for library products; configure, maintain, upgrade applications on servers, and implement server and systems rollouts as needed for the library or college initiatives.

Information Documentation and Performance 

• Oversee, develop and maintain departmental Standard Operating Procedures (SOP) for library systems and hardware, while effectively communicating and documenting the supporting processes within the library and to FIT IT.
• Coordinate, monitor, develop and document workflows related to library technology and create consistent methodology for training.
• Develop systems for monitoring and maintaining all library hardware and software. Provide reports as needed, ensure relevant policies and procedures are current, accurate, and reviewed as required.

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position; other duties may be assigned consistent with the classification of the position.

REQUIREMENTS:

Minimum Qualifications:

• Bachelor's degree required.
• Five (5) years of related academic library experience.
• Industry certification in Network Engineering and/or Network Administration.
• Broad technical knowledge in and experience with networks, information architecture, software, and interoperability of systems.
• Library related systems and applications experience with library systems platforms (LSPs), resource sharing platforms, student information systems and content management systems.
• Project management leadership experience.

Preferred Qualifications:

• Ten (10) years of network and systems experience working in libraries.
• CompTIA A+ Certification or similar.
• Knowledge of end use applications for: Adobe CS, Alma, Airtable, AToM, Amazon Cloud, ArchiveIT, Archivematica, Banner, Camtasia, EZProxy, FTPCore, Iliad, MeeScan, OCLC, OMNI CMS, Omeka, SpringShare, Screencast O'Matic.

Knowledge, Skills, & Abilities:

• Knowledge of networked systems design and operation.
• Knowledge of server management and administration.
• Expertise in network management Knowledge of programming languages such as Java, C++, PHP, Python, and others.
• Knowledge of the operation of an integrated library management system, Alma LSP preferred.
• Excellent communication skills that translate to customer service, project management, analytical reporting, and presentation.
• Complex problem-solving skills to identify and review related information to develop and evaluate options and implement solutions.
• Excellent focus for details with the ability to pivot between competing priorities and integrate change into work routines.
• Exceptional work planning and time management skills.
• Experience with customer service as the essential vantage point.
• Ability to creatively problem solve.
• Ability to identify quality improvement opportunities and formulate action plans for implementation.
• Ability to explain and document technical issues and concepts to both technical and non-technical audiences.
• Interest and ability to learn and adapt to new technologies quickly and fluently.
• Interest and ability to work independently and effectively in a collegial manner in a changing environment.
• Ability to work with a diverse community, while exercising good judgment and common sense.
• Conflict resolution skills, tact, resourcefulness as a tool to identify and solve problems.

A full description of the job responsibilities and required qualifications is available by linking here.