Web Administrator

Description

​​Reporting to the Assistant Commissioner of Collections, Content and Access, this position designs, edits and maintains the web presence for the Chicago Public Library using content management software for the library website, blogs, events, apps, and marketing emails. Plans, directs, and prioritizes user and organizational needs and strategic vision for web content and design by evaluating usage and performance analytics, following industry trends, and seeking input from library users, staff, management, and vendors. Demonstrates commitment to inclusivity and user-centered service, advocates for and follows accessibility standards for images, video, and copy. Leads teams of site curators and bloggers from various library departments to develop editorial calendar and create engaging, timely content. Establishes and maintains content standards, including voice and tone guidelines, with a focus on taxonomies and search engine optimization (SEO). Writes copy and edits content for formatting, clarity, length, accessibility, reading level and consistency. Liaises with marketing and communications team and other content stakeholders. Oversees software-as-a-service (SAAS) agreements with vendors including monitoring performance and setting software development priorities. Backs up files from websites and modifies applications to provide for disaster recovery, assigns appropriate levels of access to staff, and performs testing and quality assurance of the department’s website and its applications. Responsible for software troubleshooting, user acceptance and usability testing. Provides training for library staff and creates and maintains user manuals and other training and support tools. Exhibits self-motivation with the ability to prioritize, meet deadlines and manage changing priorities. Monitors trends in web development through continuing education and participation in professional conferences and workshops. Interprets library guidelines, procedures and practices for staff and patrons. Performs other duties as assigned.