Ticketing System Admin & Junior Data Analyst

Description

Ticketing System Admin & Junior Data Analyst

Regular Full-Time

Los Angeles, CA, US

TodayRequisition ID: 1584

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Salary Range:$28.65 To 30.04 Hourly

Ticketing System Admin and Jr Data Analyst

The Natural History Museum of Los Angeles County was the first museum in L.A. to open its doors 107 years ago and is poised for an exciting new era as it plans for the future. Having recently completed a new strategic framework, the Natural History Museums of Los Angeles County—including NHM at Exposition Park, La Brea Tar Pits and museum in mid-Wilshire, and the William S. Hart Museum in Newhall—is looking forward to new building projects and campaigns, exhibitions, community outreach, and innovative audience engagement. 

The Natural History Museum of Los Angeles County values and endeavors to support diversity, equity, inclusion, and access within its organization and communities. Candidates who identify as Black, Indigenous, or a Person of Color (BIPOC), neurodiverse, a woman, a person with disability, a veteran, and/or a part of the LGBTQAI+ community are welcome and encouraged to apply. 

The Natural History Museum of Los Angeles County is seeking a Ticketing System Admin and Jr Data Analyst for our Digital Strategies department.  The Ticketing System Admin and Jr Data Analyst will support the Sr. Business Systems Analyst of the Museum’s Ticketing Software with all system needs, general configuration and onboarding new modules and users and maintains knowledge of both the software and associated hardware and how to test, replace and upgrade all parts at the Natural History Museum. It is an exciting time as we embark on new journeys of becoming a museum of, for, and with L.A.

Responsibilities for this position include, but are not limited to: 

1. Performs job function in a manner that advances the Museum’s mission and strategic goals and is consistent with the organization’s values. Fosters internal collaboration through participation in interdepartmental teams. Assists the Director with coordinating with the Finance Division with respect to ongoing reporting and reconciliation of operating and financial data collected in the ticketing system. Makes adjustments in the ticketing system to balance financial transaction as necessary.

2. Helps develops procedures for the consistent execution of the program/function. Ensures procedures are written, communicated to all staff affected and stored in an accessible fashion for employees to reference in the future. 

3. Works with Manager to identify and prioritize reporting needs and develop custom analytics and reports. Documents business requirements and translates these to specifications and design. 

4. Assists in configuring and maintaining the online sales channel, and improves the guest experience by identifying and implementing improvements to the presentation of options and optimizing the purchase path. 

5. Configures and monitors ticketing system in relation to Museum ticket and event needs, as well as its custom integrations with the Museum's fundraising, financial, business intelligence and customer relationship management software. Assists with the execution and analysis of test data output. 

This position has the following requirements:    

• Understands basic planning processes. Is familiar with the setting of goals and is capable of developing staff goals and work assignments to support the accomplishment of departmental goals. Is capable of monitoring implementation of goals at this level, making necessary adjustments and informing higher levels of management regarding significant changes.

• Has demonstrated ability to work with others on teams, across an organization and external audiences. Ability to collaborate effectively with all levels within an organization.

• Must be task-oriented and self-driven to start and complete tasks with efficiency and minimal supervision. 

• Ability to read and interpret technical procedures and documentations

• Has experience in using programming languages such as TSQL, SSRS, C#, MySQL, PHP, Python/R, CRM and BI Tools for data analysis. 

• Has proficiency is using web related programming languages such as HTML, CSS, JavaScript and jQuery.

• Proficient in POS configurations and functionalities.

• Understanding of domains, network securities, virtual servers and PCI requirements.

The Natural History Museum of Los Angeles County is especially interested in candidates whose background and experience have prepared them to contribute to our commitment to engagement and inclusion at culturally diverse audiences in museums and in sciences.

The Natural History Museum of Los Angeles County is seeking applicants who have demonstrated experience and commitment working with a diverse community. Hourly range for this position is $28.65-30.04 based on experience plus excellent benefits. This is a full-time regular, non-exempt position. 
 

A cover letter, current resume, and list of 3-4 references are required for all applicants. Review of applications begins immediately and continues until the position is filled. Interested candidates please visit www.nhmlac.org/careers-our-museums  and click the link of the position for which you are interested or go directly to the online application.

The Natural History Museum of Los Angeles County is an Equal Opportunity Employer.