Senior Business System Analyst

Description

The Natural History Museum of Los Angeles County was the first museum in L.A. to open its doors 109 years ago and is poised for an exciting new era as it plans for the future. Having recently completed a new strategic framework, the Natural History Museums of Los Angeles County—including NHMLA at Exposition Park, La Brea Tar Pits and museum in mid-Wilshire, and the William S. Hart Museum in Newhall—is looking forward to new building projects and campaigns, exhibitions, community outreach, and innovative audience engagement. 

The Natural History Museum of Los Angeles County values and endeavors to support diversity, equity, inclusion, and access within its organization and communities. Candidates who identify as Black, Indigenous, or a Person of Color (BIPOC), neurodiverse, gender, a person with disability, a veteran, and/or a part of the LGBTQAI+ community are welcome and encouraged to apply. 

The Natural History Museum of Los Angeles County is seeking a Senior Business System Analyst for our Digital Strategies department.  The Senior Business System Analyst works closely with the Digital Product Manager, providing system administration for the business intelligence platform at the Natural History Museum. It is an exciting time as we embark on new journeys of becoming a museum of, for, and with L.A.

Responsibilities for this position include, but are not limited to: 

• Performs job function in a manner that advances the Museum’s mission and strategic goals and is consistent with the organization’s values. Fosters internal collaboration through participation in interdepartmental teams. Assists the Director with coordinating with the Finance Division with respect to ongoing reporting and reconciliation of operating and financial data collected in the ticketing system. Makes adjustments in the ticketing system to balance financial transactions as necessary.

• In conjunction with the Director overseeing the Division/Department, develops goals and objectives for the Division/Department in order that the Museum's, Department's and program/function's goals and objectives are achieved. Works with the Directors to ensure divisional/departmental implementation of the strategic plan. Raises issues to the Director overseeing the Department/Division regarding implementation challenges for the Department/Division and its programs/functions in implementing the strategic goals.

• Manages POS Support Associate, CRM Admin, and the Junior Ticketing Admin. 

System Administrator

• Develops procedures for the consistent execution of the program/function. Ensures procedures are written, communicated to all staff affected and stored in an accessible fashion for employees to reference in the future. Informs the Director of any significant changes to operations.

• Works with the Museum's internal user group to identify and prioritize reporting needs and develop custom analytics and serves as project manager for external consultant based reporting and analytics services. Documents business requirements and translates these to specifications and design. Reviews and evaluates product modules and upgrades when necessary.

Project Manager/Product Owner

• Manages ongoing configuration and monitoring of ticketing system in relation to Museum ticket and event needs, as well as its custom integrations with the Museum's fundraising, financial, business intelligence and customer relationship management software. Maintains ticketing test environment and develops test scripts. Assists with the execution and analysis of test data output. Serves as the primary contact with the ticketing software vendor. Provides project management for ongoing sustainment tasks for system.

Business Intelligence/Analytics 

• Provides strategic business analysis and research as requested. Evaluates and analyzes current and future museum projects and priorities to shape and craft appropriate solutions to meet desired business results. 

This position has the following requirements: 

• Has proficiency in using web related programming languages such as HTML, CSS, JavaScript and jQuery.

• Has experience in using programming languages such as TSQL, SSRS, C#, MySQL, PHP, Python/R, CRM and BI Tools for data analysis. 

• Proficient in POS configurations and functionalities.

The Natural History Museum of Los Angeles County is especially interested in candidates whose background and experience have prepared them to contribute to our commitment to engagement and inclusion at culturally diverse audiences in museums and in sciences.

The Natural History Museum of Los Angeles County is seeking applicants who have demonstrated experience and commitment working with a diverse community. Salary range for this position is $100,493.00- $108,057 based on experience plus excellent benefits. This is a full-time regular, exempt position. 
 

A cover letter, current resume, and list of 3-4 references are required for all applicants. Review of applications begins immediately and continues until the position is filled. Interested candidates please visit www.nhmlac.org/careers-our-museums  and click the link of the position for which you are interested or go directly to the online application.