Technical Lead, Digital Collections

Description

Technical Lead, Digital Collections

Library - Client Services & IT Operations

80697BR

University Job Title

Technical Lead, Library

Bargaining Unit

None - Not included in the union (Yale Union Group)

Time Type

Full time

Duration Type

Regular

Compensation Grade

Administration & Operations

Compensation Grade Profile

Manager; Program Leader (25)

Wage Ranges

Click here to see our Wage Ranges

Searchable Job Family

Computing and Information Systems, Library

Total # of hours to be worked:

37.5

Work Week

Standard (M-F equal number of hours per day)

Work Location

Outside of campus, within Connecticut

Worksite Address

120 High Street
New Haven, CT 06511

Work Model

Remote

Position Focus:

The Technical Lead, Digital Collections will manage the day-to-day operation of the Yale Library Digital Collections System. This position will provide operational and technical consulting excellence by partnering with clients to design, develop, implement, support, and provide training for ingest workflows and digital collections technology solutions. This position will oversee, monitor, and administer the functional and technical components of these tools, including digital collections specific platforms. The position will require a successful candidate to create mutually beneficial relationships to provide consultative support for the respective user communities. The successful candidate will be technically adept, hands‐on, a self‐starter, passionate about technology, communicative, and collaborative. The position will work closely with the associated product owners, software engineering teams, and the library's senior leaders with strategic responsibility for these service domains. The Technical Lead is a member of the Yale University Library IT department, reporting to the Manager of Client Services.

The Technical Lead will: Manage ingest processes and queues, ensuring that digital assets and associated metadata meet repository requirements. Serve as the primary point of contact for technical support of current and future digital collections. Provide ownership for the resolution and communication of system failures and change management activities. Provide project management support for digital ingest workflow process harmonization throughout the YUL and for digital collections migrations. Manage and support digitization workflow platform, Goobi. Manage and support legacy digital collections systems until their deprecation. Manage and support audio/video streaming platform, Aviary. Work in collaboration with collection owners, digitization units, and Digital Preservation group to ensure that content is accessible and preserved. Provide day-to-day and long-range administrative oversight of YUL digital collections technology solutions. Provide resource planning and infrastructure monitoring to optimize system performance for steady-state and bulk ingest activities. Respond to client issues, including account handling, client communications, and answering queries from client and other in-house departments, including acting as primary point of contact with vendors. Coordinate staff service roles and responsibilities as digitization and repository services evolve. Collaborate with the LIT Software Engineering and DevOps teams, as well as Yale central ITS, on code deployments and to ensure that appropriate stability, security, backup and software support are available for existing systems. Develop and maintain technical and workflow documentation related to the digital repository. Keep up to date on technology trends related to digitization, object repositories and metadata, digital archiving, and digital preservation.

Essential Duties

1. Assists in the development of technical and functional plans, strategies, and service goals; investigates new products and technologies; evaluates user needs and implements systems and solutions to best service the community; conducts evaluation and/or proof of concept work to better understand requirements and solution design; develops system documentation and procedures; develops training materials and end-user communications, and provides end-user training. 2. Oversees new and existing systems and services; manages and coordinates system upgrades, enhancements, new release installations, and special projects related to systems and services in functional areas. 3. Oversees, coordinates and monitors systems and services to ensure reliable performance, data integrity, and timely and accurate completion of jobs which include, but are not limited to; application administration and configuration, database loads, data extracts and transfers, the creation of database analysis and statistical reports. 4. Coordinates and assists in the creation of specifications for new programs and system enhancements related to core applications; establishes and administers project plans and schedules. 5. Transitions newly implemented systems to production status by coordinating, testing, documentation creation and training; establishes production schedules; manages related communication. 6. Consults with users and IT functions to diagnose and resolve complex problems; develops troubleshooting and problem resolution programs to ensure a high level of service and efficiency; influences and collaborates with end users and IT functions to maximize the delivery of service and efficiency. 7. Maintains a deep understanding of functional and domain knowledge pertaining to related technologies and services, as well as keeps abreast of industry trends. 8. Demonstrates a commitment to excellent service; ensures services meet established service standards; disseminates service metrics that demonstrate the value of the service to the institution. 9. May perform other duties as assigned.

Required Education and Experience

Bachelor's Degree in a relevant technical field and a minimum of four years of related technical experience or an equivalent combination of education and experience.

Required Skill/Ability 1:

Excellent customer service skills, flexibility, and a strong commitment to accessibility, innovation, creativity, and excellence. Proven ability to provide customer satisfaction, needs, and confidence in services.

Required Skill/Ability 2:

Demonstrated business systems analysis and project management skills. Ability to assess client requirements, matching technology to user needs.

Required Skill/Ability 3:

Demonstrated ability working collaboratively and independently with various groups within a complex organization and rapidly changing team environment.

Required Skill/Ability 4:

Demonstrated ability in developing, implementing, and supporting production ingest workflows for digital repositories.

Required Skill/Ability 5:

Strong analytical, organizational, and facilitation skills. Excellent oral and written communication skills.

Preferred Education, Experience and Skills:

Familiarity with common computing languages including scripting languages, e.g., shell and Python, and data query languages, e.g., SQL. Familiarity with Unicode and other data standards for representing library information e.g., METS, MODS, MARC, EAD, BIBFRAME.

Drug Screen

No

Health Screening

No

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

Thank you for your interest in employment at Yale University. Please also note that the university has a COVID-19 vaccination and booster requirement for all students, staff & faculty which is described in the COVID-19 Vaccine Program. As you search our open positions, you will see that all postings list their on-site addresses which gives more detail on the on-campus work location of the role.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement:

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).