Technology Coordinator

Description

Reporting to the Manager, Operations and Technology, the incumbent provides a variety of duties related to ongoing in-house support for the library’s technology infrastructure, while working with District staff, the consortium, and approved vendors to resolve more complex technological problems.

The technology coordinator will install and configure, as well as investigate and resolve any problems related to, the network software and operating systems. The technology coordinator works with the management team to ensure that the library’s technology is relevant and aligns with the library’s mission while supporting growth. This position also develops and conducts user training, for both staff and patrons. The incumbent administers the library’s LIS as well as the library’s internet platforms, and monitors and coordinates equipment. The incumbent will remain aware of relevant trends and best practices affecting libraries and be a champion of library technology improvements. The incumbent will also be front facing, responsible for information desk shifts as scheduled.

The Squamish Public Library seeks to be a forward-facing organization that is capable of rapid adjustments to changing circumstances. While this job description is intended to reflect current responsibilities, the library system, and the incumbent each recognize that future organizational and service changes will affect services. The job description accurately reflects the level of responsibility and the skills that will be required.

The Squamish Public Library retains the right to shift responsibilities amongst staff paid at the same level as each other.

KEY RESPONSIBILITES

IT Support

• Investigates, assesses, and resolves software issues including operating systems and network communication problems
• Installs and upgrades the suite of software the library utilizes
• Assists the public with basic connection issues on user owned devices
• Investigates, recommends, and maintains system operating procedures and standards and performs basic programming/scripting tasks
• Acts as a liaison between library staff, District of Squamish IT, and vendors in matters relating to computer systems and applications
• Performs systems maintenance, back-up, and recovery operation
• Writes, updates, and evaluates procedure manuals, records, and reports
• Compiles and analyses statistics through inputting and retrieving data
• Participates in strategic planning processes and system initiatives
• Prepares evaluations of software or hardware and recommends improvements or upgrades
• Monitors the effectiveness and cost of vendors providing both technology support and library materials, preparing RFPs when necessary
• Recommends budgets for special projects
• Identifies problems or shortcomings, develops possible solutions, and recommends policies and procedures
• Monitors the use of systems on a frequent basis and discusses observations with users/supervisors
• Monitors and troubleshoots printing issues
• Maintains and updates Audio/Visual systems required for virtual meetings and provides support
• Acts as a resource person and responds to user (staff and patron) requests for hardware or software assistance

Leadership

• Provides active leadership and expertise for planning, developing, and implementing technological improvements and efficiencies for the future
• Develops instructional materials and related documentation to train staff and patrons in the use of library technology
• Maintains professional knowledge and awareness of best practices for library services, specifically as they relate to the changing world of publishing, rights management, and their impact on public access to materials
• Participates in special projects as required

Customer Service

• Works at front desk to assist patrons as scheduled
• Provides information services; conducts reference interviews; develops search strategies; recommends appropriate materials and formats
• Supports development and training for new programs and services that are relevant to the technology needs and interests of the community and system
• Contributes to the success of our team, creation of our community, and delivering outstanding customer service internally and externally
• Participates in 1-1 training as requested

Performs other duties as assigned which are directly related to the major responsibilities of the job

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• Displays a strong commitment to service excellence with excellent interpersonal and communication skills, and the ability to deal with people in a professional and friendly manner
• Thorough knowledge of the methods, principles, practices, and capabilities of computer and network hardware, software, operating systems, and microcomputer equipment, including desktop client technologies
• Excellent working knowledge and experience of computer applications including word processing, spreadsheet and presentation software, online databases, internet browsers, software application for website creation and maintenance, information sharing technology and digitizing information
• Knowledge of the methods and principles used in training others in software application
• Knowledge of computer network concepts, administration, and specific internet principles
• Knowledge of Microsoft online services including M365 and Teams
• Knowledge of digital resources and databases
• Analyzes and evaluates situations, recognizes problems, provides recommendations, anticipates consequences, and develops an appropriate course of action
• Ability to work independently, establish priorities, plan projects, and schedule resources and work assignments of self, consultants, and others
• Displays a commitment to continuous learning to remain current with relevant legislation, new and emerging technology, best practices, and professional knowledge
• Manage resources effectively through all stages of project planning and implementation
• Ability to install and configure computer and peripheral equipment
• Ability to evaluate hardware and software and make acquisition recommendations
• Lifting and carrying library materials of up to 50 pounds, pushing and pulling book carts up to100 pounds frequently standing, bending, and walking

REQUIRED TRAINING, EDUCATION & EXPERIENCE

• Able to obtain and maintain an RCMP Enhanced Security Clearance
• Grade 12 or equivalent
• Completion of a two-year accredited diploma program in computer science or a related field including network and communication systems courses, plus some related experience in a Microsoft environment
• 1-year minimum customer service experience
• Supervisory and project management experience preferred
• Training experience a plus, especially experience training others how to use digital resources on personal devices

OR

• An equivalent of education, training, and experience

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. This is a general list of responsibilities, duties and skills required of personnel so classified.

Current Hours of work: 70 hours bi-weekly, four-day work week schedule. Some weekend shifts will be required.

Salary: $35.92 per hour

To apply:

Please submit a detailed resume outlining experience and qualifications by May 1, 2023 to librarydirector@squamish.ca.

While we thank all applicants for their interest, only those selected for an interview will be contacted.