Senior LSP Administrator

Description

About Us:
The University of Toronto Libraries system is the largest academic library in Canada and is consistently ranked in the top ten among academic research libraries in North America. The system consists of 42 libraries located on three university campuses: St. George, Mississauga, and Scarborough. This array of college libraries, special collections, and specialized libraries and information centres supports the teaching and research requirements of over 300 graduate programs, more than 70 professional programs, and about 700 undergraduate degree programs. In addition to more than 15 million volumes in 341 languages, the library system currently provides access to millions of electronic resources in various forms and over 31,000 linear metres of archival material. More than 150,000 new print volumes are acquired each year. The Libraries' data centre houses more than 500 servers with a storage capacity of 1.5 petabytes
 
Your Opportunity:

The University of Toronto Libraries is seeking a professional individual fill the role of Senior Library Services Platform (LSP) Administrator.  Reporting to the Metadata Technologies Manager, the Senior Library Services Platform (LSP) Administrator will play a lead role in technical support and problem resolution for the Library Services Platform, Discovery Services and other related library applications.  As a member of the LSP Management Team, the Senior Library Services Platform Administrator will perform system configurations across all functional areas; create, monitor and provide support for system integrations and import/export processes; run automated jobs to support library functions and workflows; and support peripheral applications related to the LSP. The incumbent will produce staff communications, LSP documentation and training initiatives; and handle additional project work and other related duties as assigned.  

Duties and responsibilities include but are not limited to:

Technical Support Services 

• Responsibility for LSP ticket management and assignment; handling support issues directly or referring issues as needed.  
• Acting as key contact for vendor product support; evaluating and testing new software releases; monitoring system performance using a variety of appropriate methods, remediates or referring issues as required. 
• Participating in development of LSP policies and procedures; ensuring LSP issues are handled in compliance with defined protocols.  
• Creating, running and exporting analytical reports to support member libraries.  
•  Preparing and distributing LSP-related documentation; contributing to the development and delivery of training programs as part of software support services.  

Technical Operations  

• Performing system configurations for all libraries and across all functional areas; working collaboratively with domain experts to ensure the system supports library workflows.  
• Monitoring and supporting system integrations and import/export jobs, running system jobs to support library workflows and operations, testing system updates, and monitoring overall system health; remediates or referring issues as appropriate.  
• Configuring LSP staff user accounts, including the application of roles and privileges; ensuring adherence to relevant policies; administering accounts for applications related to the LSP.
• Collaborating with other technical staff to configure, administer, and troubleshoot peripheral software and systems; interfacing with system vendors as required.  
• Investigating new system software and integrations in collaboration with domain experts. 

Qualifications (Minimum):
 
EDUCATION:

• University degree in a related field, e.g., Computer Science, or equivalent combination of education and experience required.
• Successful applicant will also be required to qualify as a certified administrator on the current LSP platform.

EXPERIENCE:

• Minimum of five years related experience required.
• Demonstrated excellence in provision of user-focused technology support to a wide range of users.
• Experience in library services platform administration,
• Working knowledge of current web operations environments and demonstrated advanced ability to troubleshoot technical problems.
• Demonstrated experience with cascading stylesheets, XSLT; knowledge of printing configuration.
• Understanding of bibliographic metadata standards and formats, and broad knowledge of library workflows highly desirable.
• Working knowledge and experience with creating, parsing, and transforming common exchange formats such as XML, JSON etc.
• Working knowledge of relevant software environments, and ability to automate processes through shell scripting and other methods highly desirable.

SKILLS:

• Ability to thrive in a team-based work environment
• Excellent judgment and demonstrated strong organizational, analytical, and time management skills
• Demonstrated accuracy and attention to detail
• Ability to work effectively with technology in a fast-paced environment while managing competing priorities
• Ability to proactively acquire new technical skills in a rapidly-evolving environment. 
• Excellent oral and written communication skills; excellent interpersonal and customer service skills
• Experience working in a higher-education setting 
• Demonstrated commitment to the values of inclusivity, diversity, anti-racism, equity and accessibility.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Applications will be accepted until February 17.