Coordinator for Reference and Instruction

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Created: January 10, 2013


Coordinator for Reference and Instruction 
Department:  Galvin Library 

GENERAL DESCRIPTION  The Coordinator for Reference and Instruction is responsible for planning, management, and delivery of a broad range of reference and instructional services in support of the university's curriculum and mission. Reporting to the assistant dean for public services, this position will provide and promote high quality and innovative services to a diverse community of IIT users and beyond. The coordinator will collaborate with the head of scholarly communications and assessment, as well as with other subject librarians and the head of collection development on library services. 


Key Responsibility 1  Responsible for the creation, integration, and presentation of programmatic elements of reference services in a dynamic and changing environment, including research support, referral
service, and consortium cooperative efforts. Manage day‐to‐day activities of reference and research services: hire, supervise, train, mentor, and evaluate librarians and support staff; organize, supervise and schedule staff for desk shifts; oversee staff assignments. Provide reference and information services to students, faculty, and staff, which may require some evening and weekend hours. 

Key Responsibility 2  Lead the process that will identify instructional needs and opportunities for teaching and learning programs for students, and for engaging faculty in information literacy initiatives. Work collaboratively with branch and subject librarians to design, implement, promote, and assess instructional programs for Galvin Library that will serve individuals or groups, to be delivered in person and online, that facilitates the use of scholarly and cross‐disciplinary resources, and
increases awareness of new research tools. Develop materials and tools that will enhance the students' understanding of the research process in their fields. Responsible for the application
of existing and emerging standards and procedures for the provision of instructional services. 

Key Responsibility 3  Serve as the subject liaison to the faculty and students of assigned academic units at both the undergraduate and graduate level to support their research and information needs. Participate
in library collection development activities to evaluate, acquire, discard, organize, and maintain information resources in all formats to support the university's curricula and research. 

Key Responsibility 4  Oversee the maintenance and development of the library website and ensure coordination of services with library technology staff. 

Key Responsibility 5  Collaborate on outreach and promotion of library services, resources, and events including student and faculty orientations. Contribute to strategic planning, seek opportunities for grant
and proposal writing, demonstrate an awareness of current issues in libraries, and participate in professional activities and organizations. 

Additional responsibilities as assigned.  

Communications:  This position is expected to demonstrate excellence in oral, written, and presentation communication skills, collaborate with IIT campus partners to provide resources and services in an environment that supports both learning and research, communicate effectively with members of the public and
professional community, work cooperatively with staff at all IIT libraries and participate in working groups and committees as necessary, and promote Galvin Library to its internal constituency, to its university partners, and externally to consortia and professional organizations. 

Customer Service:  This position provides service to faculty, students, and staff at IIT's Main campus, appreciates a multicultural academic and research environment, demonstrates a commitment to service excellence, and represents IIT Libraries externally in professional activities. 


Supervision & Budget Authority:  Administrative and functional supervision is exercised over two professional librarians, as well as student employees in support of hours of service and operation. This position does not have budget authority. 

Education & Experience:  MLS from an ALA‐accredited graduate program and at least three to five years of experience working in public services in an academic or research library that utilizes traditional as well as innovative reference and/or instruction practices. Supervisory experience is required. 

Preferred Skills:  Ability to establish efficient, realistic plans that clearly convey the mission and philosophy of the university and the library; set priorities; and communicate, share, evaluate and measure plans.

Ability to delegate responsibilities as appropriate, maintain an atmosphere conducive to job productivity and satisfaction, and align team goals to meet library objectives.

Ability to select, motivate, and coach teammates; provide for staff development and continuing education opportunities; and foster employee empowerment.

Experience in the theory and application of information literacy, and a desire to pursue and institute
best practices for teaching and learning.

Proficiency in quickly adapting to and learning new methods of seeking information, as well as the ability to share methods with colleagues and users.

Broad understanding of the application of information technology in the academic library, and how
technological change impacts the library user's experiences and daily activities.

Well‐developed interpersonal and communication skills, initiative, flexibility, creativity, and the ability to
maintain a service attitude that improves user perceptions.

Willingness to experiment, take risks, and accept responsibility for outcomes; capacity to see the need for action and act appropriately; and the expertise to monitor, analyze, and adapt current trends.

Evidence of potential to maintain an ongoing program of scholarship and professional development. 
Certifications & Licenses:  N/A 
Physical Environment:  Normal office environment 
Other Physical Environment:  N/A 
Frequency of Exposure:  N/A 
Physical Environment  Standing 50% of time while teaching, training and assisting patrons or staff.

Lift up to 25 lbs. when moving books or journals 
Position Classification Number:  
Location:  IIT-Main Campus (MC), 3300 S. Federal, Chicago 
Special Instructions to Applicants:  
Requisition Number:  0601307 
Optional Applicant Documents:  
Required Applicant Documents:  Resume
Cover Letter


Published: Thursday, January 10, 2013 06:24 UTC

Last updated: Tuesday, February 28, 2017 23:46 UTC