UX Specialist

Description

The User Experience Specialist is responsible for developing, implementing, and managing innovative, compelling, and accessible user-centered solutions that meet the goals and objectives of the project team, department, and Division of Libraries’ (DoL). The role will support the DoL’s digital environment through an iterative process drawing on research, content strategy, IA, and visual design skills and resources. Collaboration with other library departments, teams, and university groups is essential to the success of this role. The UX Specialist will create and maintain content for the DoL web environment in alignment with the UX department’s overall content management strategy. The role leads product and project management for a portion of the UX department’s portfolio, driving design ideation, schedules, process, and communication with the goal of continuous improvement to meet evolving user needs.

Qualifications

Required Education:
Bachelor's Degree

Preferred Education:
Bachelor's Degree or equivalent Bachelor’s or Master’s Degree in information science, user experience or interactive design, computer-human interaction, or related discipline

Required Experience:
3+ years Minimum of 3 years of user experience related work - UX, interactive design, communications design, visual design, and/or information architecture-related role. Demonstrated skills and understanding of usability, interaction design, information architecture, and visual design principles.

Preferred Experience:
3+ years Demonstrating project management skills, ideally in a digital-focused role. Customer Experience / Customer Service at any level

Required Skills, Knowledge and Abilities:
Possess deep knowledge and application of user-centered philosophies and interaction design best practices. The ability to scope and estimate efforts accurately, prioritize tasks and goals independently, and rapidly produce deliverables while maintaining attention to detail. Active champion and advocate for users, communicating and centering user needs and goals in developing creative and pragmatic design solutions. Intermediate skill with UX writing, including practical applications of writing for the web, use of plain language, and translating technical documentation processes into approachable content for an end-user audience. Strong collaboration and relationship management skills. Enthusiasm and quickness in learning new tools and technology. Curiosity, creativity, and an ability to apply those skills when identifying and solving problems Experience executing interaction prototypes and using a range of prototyping and development methods. Strong working knowledge of information architecture, task-flow models, user stories, state-transition diagrams, storyboarding, wireframing, and creating design specifications and guidelines. Self-motivated, directed, and independent. Ability to work through ambiguity and multiple priorities.

Preferred Skills, Knowledge and Abilities:
Familiarity with digital accessibility best practices. Familiarity and comfort with website analytics such as Google Analytics. Demonstrated capacity for developing, executing, and analyzing digital experiences that resonate with and support users' needs.