Assessment and User Experience Researcher (2 positions)

Description

Princeton University Library seeks two Assessment and User Experience Researchers to join the newly formed Assessment and User Experience team. This is a great opportunity for anyone interested in designing useful, usable, desirable, and accessible libraries. 

As a member of the Assessment and User Experience (AUX) team, you will: 

• Support the ongoing and targeted assessment of Library services–physical and virtual;

• Conduct user research and  assessment data analysis; and  

• Provide general support for the advancement of evidence-based, user-centric, data-driven decision making. 

In this role, you will combine design thinking, analytical ability, universal design, customer service, and creativity to work closely with service managers, product owners, and invested partners to develop and conduct user research using qualitative and quantitative data and methods. You will also support the AUX infrastructure by ensuring data collection methods are appropriate and accurate, maintain a repository of UX and assessment reports and artifacts, and provide training and best practices documentation

These are two full-time, permanent positions, based in Princeton, New Jersey that report to the Assistant Director for Library Assessment and User Experience.

Responsibilities

• User Research

Design and conduct user research studies in collaboration with stakeholders and service managers while integrating a mixed method approach using qualitative and quantitative data 

• Assessment Data Collection, Analysis, and Reporting 

Conduct assessment research and data analysis using a variety of data sources and create and maintain transparent procedures for library staff access to data 

• UX and Assessment Design and Consultations 

Serve on working groups, project teams, and committees to provide a user experience perspective and integrate accessibility, diversity, equity, and inclusion into user research and project design 

• Documentation, Training, and AUX Infrastructure 

Create and maintain documentation of UX  and assessment best practices, tools, and methodologies as a resource for library staff 

Qualifications

• 5+ years of experience designing and conducting assessment and user research studies using qualitative and quantitative methods 

• Excellent communication skills including reporting on assessment and user research findings and recommendations 

• Experience with business intelligence software, report design, data visualization, or other data analysis tools such as Tableau or Google Data Studio

• Familiarity with universal design and accessibility standards such as WCAG 2.1

• Familiarity with user privacy and assessment ethics best practices  

• Sophisticated analytical/problem-solving skills

• Demonstrated ability to work both independently and as part of a team

About Princeton University Library 

The Assessment and User Experience group is a new team and a great opportunity to build something at one of the world's leading research libraries, serving a diverse community of over 5,200 undergraduates, 2,900 graduate students, 1,200 faculty members, and many visiting scholars. The Princeton University Library has a main library and eight specialized libraries with data-visualization labs, a makerspace, and a maps-geospatial information center. Its holdings include more than 7 million printed volumes, 5 million manuscripts, 2 million non-print items, and extensive collections of digital text, data, and images.

Princeton University Library is committed to recruiting a diverse workforce and advancing the University's commitment to racial equity within our community and in the world. We encourage candidates from all diverse backgrounds and life experiences to apply for our positions. To find out more about Princeton University Library's work toward greater inclusivity, equity, and diversity, please see Library's "About" page.

How to Apply 

Please submit your CV and a cover letter with your application materials on the Princeton HR website.