Information Technology Manager

Description

The Information Technology Manager oversees the small but dynamic Information Technology Department that manages and maintains the Athenæum’s computers, networks, servers, and cloud-based systems. The Information Technology Manager also keeps abreast of new technologies and implements those to ensure better and more secure systems. Reporting to the Director of Business Operations & Augusta Thomas Director of Finance, this is a full-time role with excellent benefits and a salary commensurate with experience.

Responsibilities Include:

• Manage the Information Technology Department. Supervise and train IT employee(s).

• Ensures that the department provides a high quality level of service to the institution

• Oversees the Information Technology budget and evaluates any technology proposals 

• Purchases, configures, and replaces equipment as well as day to day oversight and patching.

• Responsible for system wide changes.Such changes could range from software standards to security settings on the WiFi network to implementing new technologies. 

• Identifies new opportunities and technologies and keeps up to date on Technical and Professional Knowledge  to support the Athenæum’s IT operations as the technological environment evolves.

• Actively manages the servers and network equipment used by the Boston Athenæum. 

• Proactively monitors and asses all systems on a regular basis

• Provides specialized system support and maintenance to systems including but not limited to Financial Edge, exacqVision, and Salesforce.

• Provides computer support and training to staff

• Identify, research, and resolve overall organizational, technical problems.

• Document procedures for the computer system. 

• Ensure all activities of the I.T department are aligned with and in support of the mission of the Boston Athenaeum

• Work in partnership with colleagues  across departments  to achieve organizational goals.

• Plans and develops systems security protocols. 

• Develops, implements, and tests disaster recovery procedures on an annual basis.

• Acts as AV support backup

• Performs other duties as assigned.

Qualifications and Education Requirements

• Bachelor’s degree.

• Seven or more years of professional experience in computer support.

• Strong customer service skills.

• Supervisory experience.

• In-depth knowledge of Windows desktop and server operating systems as well as Linux (Red Hat or Ubuntu preferred).

• Advanced PC and server troubleshooting and repairing skills (both hardware and software).

• Knowledge of managed network switches and routers.

• Experience with Salesforce.

• Comfortable writing Windows batch scripts and Unix/Linux shell scripts.

• Familiarity with virtualization and XenServer.

• Management of Microsoft Active Directory, especially user and computer administration.

• Ability to instruct staff members on Microsoft Office and troubleshoot their problems.

• Commitment to fostering a workplace culture of teamwork, diversity, and inclusion.

Preferred

• Experience with Google Workspace administration.

• Experience with integrated library systems (ILS).

• Experience with Dell servers and switches.

• Demonstrated experience with databases (MS Access, MySQL, Oracle).

• Proficiency with website management and development.

Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job description describes you, then please apply for this role.

Why work at the Boston Athenaeum?

Beyond the opportunity to work amongst the collections at one of the most distinguished libraries in the nation alongside a passionate and welcoming team, working at the Boston Athenaeum comes with plenty of other perks. Some of our benefits include:

• Paid time off and sick days.

• Competitive 401k package

• Paid parental leave.

• Comprehensive medical and dental insurance

• Life Insurance

• Commuter benefits

The Boston Athenæum is an equal opportunity employer. We welcome candidates who will increase our diversity; we encourage candidates of color and all diverse candidates to apply and are committed to hiring individuals who value a diverse and inclusive work environment. The Boston Athenæum is also committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request a reasonable accommodation, please contact the Director of Business Operations & Augusta Thomas Director of Finance, Christopher Boudrot, at 617-720-7642