Courseware Support Specialist

Philadelphia, PA
0 other recent jobs
Salary: $55K-67K commensurate with education and experience
Created: May 10, 2022


Courseware Support Specialist


University Overview


The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.


Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.


The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.


COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the for the latest information.


Posted Job Title

Courseware Support Specialist


Job Profile Title

Training Specialist


Job Description Summary

Penn Libraries seeks a highly motivated, creative Courseware Support Specialist to serve as a member of the Courseware Support Team. Reporting to the Assistant Director of Educational Technology and Learning Management (ETLM), the Courseware Support Specialist will support Canvas by responding to support tickets, evaluating educational technologies, and collaborating with stakeholders on workshops and outreach to the campus community.


Job Description




The Courseware Support Specialist will be responsible for the following:


• Supports Canvas by answering user tickets through our Freshdesk ticketing system. Documents bugs and escalates issues to vendors as needed.

• Coordinates user-facing instruction, hands-on assistance, and outreach for Canvas and related third party tools through workshops, office hours, and appointments.

• Collaborates with stakeholders like the Center for Teaching and Learning (CTL) and peers in ETLM like the Emerging & Digital Literacy Instructional Designer and Assistant Director of Learning Enrichment on workshops and other outreach efforts. Participates on campus wide committees on behalf of the unit like the Instructional Design Working Group (IDWG).

• Creates content for our Canvas at Penn web presence and participates on the Courseware Documentation Editorial Board (CDEB).

• Participates in activities and special projects that relate to the intersection of educational technology and digital initiatives


Please note this position is a 2 year term position from date of hire.




Bachelor's degree and 1-3 years of experience in instructional design, educational technology, or a related field. Demonstrated experience designing instruction, leading workshops, and creating documentation. The ability to work both independently and collegially, and to collaborate effectively. Demonstrated initiative and commitment to proactive, courteous service. Effective oral and written communication skills, and group presentation skills. Excellent interpersonal skills.


Preferred Qualifications:


Masters' degree in Instructional Design, Educational Technology, Library/Information Science (or related field) preferred. Experience supporting Learning Management Systems (especially Canvas) strongly preferred.


Application Requirement:


A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.


Budgeted Pay Range:


$55K-67K commensurate with education and experience


Job Location - City, State

Philadelphia, Pennsylvania


Department / School

University Library


Pay Range

$43,919.00 - $66,183.00


Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.


Special Requirements

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.


University Benefits


Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.


Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.


Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.


Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.


Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.


Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.


Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.


University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.


Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.


Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.


Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.


Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.



To learn more, please visit:


To apply, visit


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Published: Tuesday, May 10, 2022 20:59 UTC

Last updated: Tuesday, May 10, 2022 20:59 UTC