Community Support Engineer

Description

About the Role

The Community Support Engineer will work to support specific user communities and groups using Webrecorder tools, and serve as a liason between these communities and the rest of the development team.

Webrecorder is urgently looking for a community support engineer to work with the sucho.org community, which is using Browsertrix Crawler, Browsertrix Cloud, ArchiveWeb.page and ReplayWeb.page.

The first priority for the community support engineer will be to support the work happening as part of the SUCHO web archiving effort and gaining a better understanding of fast-spaced state-of-the-art high-fidelity web archiving effort!

About Webrecorder

The Webrecorder project builds and maintains open-source tools to help anyone, from GLAM institutions of all sizes, to digital preservation specialists, to activists, journalists, digital humanists, and independent researchers and archivists to create their own web archives. Accurate, authenticatable and distributed web archives are becoming more important in today's world, and Webrecorder has no shortage of challenges.

We are actively helping numerous web archiving initiatives all over the world, and are building an open source and open data web archiving eco-system! More info at: https://webrecorder.net/

Webrecorder is a fully remote, distributed team, and all positions are remote-only.

Responsabilities

The Community Support Engineer will be able to:

• Learn how a particular community uses Webrecorder tools
• Provide expert support and advice to technical issues around Webrecorder tools
• Open issues on GitHub and respond to existing issues, participating in the open-source development process
• Response to technical questions on the Webrecorder forum and other community forums (Slack, Discord)
• Let community members know when issues are fixed
• Become more familiar with Webrecorder tools and how they interoperate
• Gain a better understanding of high-fidelity web archiving!
• Have an opportunity to contribute to Webrecorder tools development

This role is a great opportunity for a junior developer or someone with technical expertise who is interested in open-source software development.

No web archiving experience is needed!

Qualifications

An ideal candidate will have:

• Familiarity with Linux or MacOS command-line
• Some experience with Python or Javascript
• Great communication skills, especially in communicating technical material in an easy-to-understand way
• Some experience or interest in participating in an open source software development community
• An interest in learning more about web archiving!

This will be a part-time, contract position at first with possibility of becoming full-time.

The estimated compensation for the position will be $6000-$8000 monthly full-time equivalent, adjusted for part-time hours, with exact compensation depending on time availability and previous experience.

Please send inquiries and any questions to: jobs@webrecorder.net

Webrecorder provides an equal opportunity for all. Candidates from backgrounds traditionally underrepresented in technology and open source spaces are especially encouraged to apply.