At OhioNet, our vision is to connect libraries for stronger communities. We put that mission into action by supporting library success through learning opportunities, technology solutions, consulting services, collaborative purchasing, and strategic connections. In practical terms, this means that we support libraries in all aspects of their work, and we’re always looking for new or improved ways to be of service to our members.
What we’re seeking:
We are looking for someone with experience managing and supporting library systems, especially in a shared environment, to coordinate the service to the Consortium of Ohio Libraries (COOL). You have experience managing projects and responding to support inquires and are comfortable communicating with external partners, the COOL consortium library staff at all levels, and the consortium board. You are also enthusiastic about technology and enjoy using and building your technology and troubleshooting skills.
You understand the need to complete routine tasks that are essential to effective system operations and support; your schedule will also allow time for other work that is more inspiring to you as you support COOL and OhioNet as an integral member of the Technology Services team. This is the work you came here to do – helping our members use library systems and other technologies to solve the challenges they are facing.
A typical day:
Your primary function will be to support the daily and on-going needs of the COOL consortium, centering on their use of their shared Evergreen library management system. You will serve as the primary point of contact for consortium library staff and the consortium board and will coordinate with outside service providers as needed to ensure the efficient operation and effective use of that system.
In that capacity, a typical day could involve receiving, acknowledging, investigating, and resolving support or service requests from COOL library staff. Generally speaking, this might require using your broad technology knowledge and your troubleshooting and communication skills to address these requests. You might be modifying system configurations and ensuring consistency with established protocols and parameters; you may also be generating system reports or overseeing data output for authority processing or integration into third-party systems.
Another key aspect of your work will involve coordinating consortium or individual library projects. This might include implementing new system functionality or working with outside parties to develop enhancements to existing functionality. You may be called upon to establish a project plan and corresponding timeframes and to ensure progress toward those plans. You may also be working on multiple projects simultaneously and be called upon to balance those based on priorities established in consultation with the Director of Technology Services and/or the consortium board.
Other things on your agenda will include:
• Working with our Library Systems Analyst as needed for complicated or highly technical projects or issues.
• Using your communication skills to prepare regular reports for the consortium board, as well as internal documentation.
• Attending consortium meetings and participating in other group initiatives as needed.
• Serving in a secondary support role for other department services.
• Participating in after-hours and weekend emergency support rotation.
How to apply
Director, Technology Services
Published: Friday, April 8, 2022 15:21 UTC
Last updated: Friday, April 8, 2022 15:21 UTC