Field Operations Coordinator

Description

The Field Operations Coordinator assists in infrastructure installations and supports  computer systems to maintain operational uptime of computing facilities and services, provides on-site customer service, install new technologies, provides regular and emergency maintenance.

Subject to current circumstances and business needs, we may support flexible and hybrid/work arrangements. Options will be discussed during the interview process.

Responsibilities

• Installs new computer systems, software, computer upgrades and related peripherals as assigned.
• Performs on-site scheduled and emergency repairs, upgrades and updates as required.
• Tests, analyzes and troubleshoots hardware and software applications, and performs level II repair diagnostics. Focuses on more complex problems involving software and hardware interaction.
• Provides remote and on-site customer service to answer and address the more complex problems that are referred to the team.
• Assists Head of Desktop Systems with documentation, procedures, record keeping and training as required.

Minimum Qualifications

• Bachelor’s degree and/or equivalent related experience required. 2-4 years of related experience required.

• Experience working with Windows desktop systems and hardware required.

• Must be able to balance priorities and meet deadlines on multiple tasks.

• Excellent communication and customer service skills are required.

Preferred Qualifications

• Experience working with Macintosh systems desired.