Omeka Training and End-User Support Specialist

Description

Omeka is an open-source project that develops web publishing software for cultural heritage organizations, researchers, and members of the public. Our software is recommended by universities worldwide and used by curators, archivists, librarians, students, scholars, and many others.

We’re committed to providing equal employment opportunity and a work environment free from any discrimination on the basis of race, color, religion, national origin, sex, disability, veteran status, sexual orientation, gender identity, age, marital status, or pregnancy status.

Training and End-User Support Specialist

We’re looking for someone to spearhead our training and end-user support work for the Omeka family of web publishing platforms (Omeka Classic, Omeka.net, and Omeka S) and their extensions. Your job will be to help a range of users from the very novice to the most experienced get the most out of their experience with Omeka. This position is for someone with a wide range of skills: you should be comfortable responding to specific questions or designing a full training curriculum. Your work might include improving the Omeka Classic or Omeka S documentation, testing new addons, creating screencasts, designing and delivering introductory workshops and hands-on training for individuals and groups. As part of a small team, you’ll have responsibility to collaborate on the functionality, usability, and accessibility of the software and the freedom to develop new and innovative materials to support end-users as they adapt Omeka to their needs. At the same time, you’ll participate in a vibrant open-source community with amazing developers and passionate users.

We’re a dispersed team with an anchor group in Fairfax VA, and in happier times, we meet up quarterly, but you’ll primarily be working remotely, communicating with the Omeka Team and users via Slack, forums, and GitHub, and web conference. We have a highly collaborative but asynchronous workflow, and you’ll be in control of your own schedule. Our hours are flexible and variable, but we maintain core availability between 10am and 4pm Eastern (America/New York).

Requirements

• Experience designing and delivering technical training and instruction for novice users

• Experience drafting detailed documentation and user guides

• Experience testing software for functionality and usability

• Willingness to engage directly with users in public forums to troubleshoot problems and discuss new features

• Strong attention to accessibility standards 

• Strong English communication skills — we discuss and debate nearly everything we do, so it’s critical that you can (and want to!) take part in that

Desired

• Experience with Git and Github

• Experience with Markdown and static site generators

• Experience creating multimedia teaching supports such as screencasts

• Familiarity with linked open data standards and practices

• Familiarity with common applications for humanities scholars and cultural heritage organizations (WordPress, Jekyll, CollectionSpace, CollectiveAccess, ArchiveSpace, etc.)

• Previous remote work experience

• A love of free and open-source software

This is an open-ended, contract position, with the possibility of full-time work with a benefits package.

Interested? Email us at sharon@digitalscholar.org with the subject line “Omeka Training and End-User Support,” let us know why you’re interested in working with us and why you think you’d be a good fit for this role, and include your resume.