Director - Web Services

Phoenix Area, Arizona
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Salary: $60,450-$93,000 per year; DOE
Created: November 4, 2021


Campus: Polytechnic

Director, Web Services

Job Description


The ASU Library’s web presence integrates the work of every unit in the library and requires exceptional leadership to be effective.  Under the direction of the Associate University Librarian for Technology Services, the Director of Library Web Services provides leadership and oversight in the development and advancement of tools, products and technical infrastructure that support library web services.  The Director of Web Services works collaboratively with library staff to maintain quality online services, uses data analytics and user feedback to evaluate the effectiveness and accessibility of current user interfaces, and identifies opportunities for improvements. They supervise a team of three, manage projects across directorates and coordinate development activities of the web team with content providers from every directorate and unit of the library. The Director of Web Services monitors trends in emerging technologies and recommends and/or implements new initiatives as appropriate and works collaboratively with university and library campus partners such as the University Technology Office and Marketing and Communications.

Close Date 08-November-2021

Essential Duties

  • Has leadership responsibility for the look, feel, and utility of the library’s Drupal web presence for every segment of the Library’s services and every population of users.  
  • Provides leadership in the development, implementation, and assessment of policies, practices and technologies designed to enhance user-centered services for the ASU library web site.
  • Supervises web development and the user interface design staff.
  • Coordinates, manages and prioritizes web development projects.
  • Recommends technologies in support of library web sites and content management systems.
  • Establishes and maintains coherence and consistency among web sites providing diverse user services.
  • Forms advisory or topical working groups and coordinates their activities as needed.
  • Assesses and improves patron experience via analytics and usability testing.
  • Creates and maintains appropriate documentation; gathers and evaluates relevant statistics.
  • Supports library staff members in the development of online digital content.
  • Maintains strong understanding of contemporary design, coding and accessibility standards.
  • Participates in the overall Arizona State University online community to ensure optimal and consistent interoperability.

Minimum Qualifications

  • Bachelor's Degree AND five years any combination of the following experience: web development, project management, or design; OR Any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved.
  • Minimum 2 years’ experience working in a development team.
  • Proficient knowledge of Web Accessibility and Usability assessment and remediation.

Desired Qualifications

  • Evidence of  interpersonal and communication skills with teamwork, collaborative and negotiating skills.
  • Experience in work that requires organizational skills including evaluation and assessment; diagnostics and problem solving; independent and collaborative decision making.
  • Experience in project management, with an emphasis on website management.
  • Experience with dynamic delivery of web content, interactive web design and underlying architecture.
  • Demonstrated knowledge of and experience with library-related technology trends and applications.
  • Demonstrated knowledge of current internet and web standards, including best practices for maintaining accessible web sites.
  • Demonstrated knowledge of web markup and scripting languages, including HTML, CSS and JavaScript.
  • Demonstrated knowledge of web content management systems, Drupal preferred.
  • Experience with a relational database management system and basic knowledge of SQL.
  • Demonstrated knowledge of web/database integration technologies and issues.
  • Demonstrated knowledge of networking technologies, including basic web security best practices.

Working Environment

  • ASU spans four campuses across the Phoenix metropolitan area.
  • All staff will attend virtual meetings and must be able to use web conferencing (with video) and chat software, including Zoom and Slack.
  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting.
  •  Regular use of standard office equipment including, but not limited to computer workstation/laptop (keyboarding and manipulating a computer mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals.  
  • Required to stand for varying lengths of time and walk moderate distances to perform work.
    Regular activities require the ability to quickly change priorities which may include and/or are subject to resolution of conflicts.
  •  Receives managerial review of assignments for adherence to established objectives and goals.

COVID-19 Vaccination Requirements - Under the recent executive order issued by President Biden requiring all employees of federal contractors to receive COVID-19 vaccinations, ASU expects all employees, including new hires, to be vaccinated unless they have an approved medical or religious accommodation.  Proof of vaccination will be required by December 8, 2021 or by time of hire if after that date.  For questions about medical or religious accommodations, please visit the Office of Diversity, Equity and Inclusion’s webpage.

Department Statement

A center of energy, imagination and innovation, the ASU Library is home to eight library facilities across four ASU campus locations – providing students and faculty access to millions of information resources, world-class collections, outstanding study spaces, advanced data centers and a suite of makerspaces. Serving as a critical gateway to ASU’s research and knowledge enterprise, the ASU Library works to collaborate, educate and innovate across disciplines, communities and technologies, while leveraging key research, learning and engagement opportunities that are unique to ASU. A strong supporter of student success and a critical partner in realizing the New American University mission of access, excellence and impact, the ASU Library is a space of potentiality, out of which many futures can be built and of which none are excluded. More information about the library can be found at 

ASU Statement


Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

Last updated: Friday, November 5, 2021 20:28 UTC