Applications Support Analyst

Description

The Applications Support Analyst will support, test, and implement a variety of library information systems to enhance and maintain overall library administration functions and services that support the teaching, learning, and research activities of students, faculty, staff, and alumni; Act as tier 2 support for library systems applications; assist and troubleshoot library staff with access issues and workflows; Consult with library staff on data issues, assist library staff with reports authoring from FOLIO and other library systems using CQL and SQL syntaxes and RESTful APIs; using applicable programming tools maintain library systems applications and their related third party systems; and, integrate third party systems with the library systems. Train library personnel and other parties on campus using library systems and applications as needed or assigned. Maintain & document overall library systems integration and utilize gained knowledge and expertise to guide other library personnel regarding library processes, data usage, overall systems integration, and cross system dependencies. Coordinate installation of patches/upgrades of applications with systems librarian, systems administrators and systems specialists, functional users, and vendors.

Job Summary/Basic Function

Reporting to the Systems Librarian, the Applications Support Analyst provides tier 2 support for library systems, which will include, but not be limited to, FOLIO, EZproxy, VuFind, Matomo, DSpace, Illiad, and Open Journal System (OJS).

Required Education

Bachelor’s degree, preferably in computer science, information systems or related field.
Required Related Experience

Two (2) years successful employment in application administration and support.
A Master’s degree in Computer Science or Information Systems and 1 years’ experience may be considered in lieu of the BS + 2.

Desirable Related Experience

Four years full time experience as a support analyst/specialist or equivalent preferred. Strong background working in higher education, library, museums, archives, or other similar organizations.

This position offers competitve benefits including 24 days of annual leave and 12 days of sick leave a year as well as health and retirement benefits which can be found here: https://www.mtsu.edu/hrs/benefits/summary.php