Associate University Librarian for Information Technology (Director IT)

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Created: March 12, 2009


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Will -- Will Sexton Metadata Analyst / Programmer Duke University Libraries

Associate University Librarian for Information Technology (Director IT)

The Associate University Librarian for Information Technology (AUL IT) or Director for Information Technology, depending on background and qualifications, provides leadership, vision and strategic direction for the Duke University Libraries (DUL) in the development, delivery and integration of new and existing systems and technology services across the Libraries. S/he oversees the management and operations of Information Technology Services, including its four departments/sections that provide application development, ILS support, end user services and web services to the Libraries. S/he also serves as the Libraries’ chief liaison with the University’s Office of Information Technology (OIT) and with other technology units on campus. S/he will actively seek partnerships and manage collaborations with departments of the Libraries and other organizations external to the Libraries to ensure that the resources are in place to support a wide array of user needs.


• Participates in the development of a shared vision for DUL’s future that supports the mission of the University and responds to the changing information needs of the Duke community. • Creates and articulates an evolving technology strategy to support that vision, with ongoing input from key stakeholders at all levels of the organization and throughout the University. • Identifies the technical solutions and priorities to achieve this strategy. • Leads cross-unit functional projects to ensure goals and projects are completed according to scope, timeline and budget. • Coordinates and provides direction to a library-wide group of library technology leaders and users, developing long-term strategies, coordinating resources and work among these groups, and sharing information and ideas where appropriate. • Ensures the development of IT policies and procedures, including service level agreements, and produces reports on resource and service metrics. • Serves as Libraries’ liaison with OIT and other technology units on campus. Plans development and ensures the smooth operation of library systems and coordinates outsourced systems support provided by OIT. • Works within the Libraries and with OIT to ensure appropriate planning and smooth operation of major server systems, mass storage solutions, and policies regarding data security and management. • Assesses IT trends and innovations that will affect library directions; aligns services and standards to meet changing user needs. • Seeks partnerships and represents the Libraries in collaborative technology initiatives across the University and in local, national and international efforts. • Contributes to and is highly active in local, consortia, regional and national meetings to stay abreast of technology developments/trends and to represent Duke University Libraries. • Enhances DUL’s reputation as a research library committed to innovation, expanded access and efficiency through the use of technology. • Oversees the management and operations of the information technology division: directly or indirectly supervises division staff; plans, organizes, prioritizes, and reports on the work of the division; prepares or reviews annual budget and identifies resource requirements for short- and long-term to ensure adequate IT support across the Libraries. • Performs other duties as assigned.

Supervisory Responsibilities

• Responsible for four direct reports and an overall division staff of 27 FTE.


It is the expectation that all Duke University Library staff members will demonstrate exceptional workplace behaviors in the execution of their specific position responsibilities. These behaviors are customer focus, collaboration, creative problem solving, continuous learning and a commitment to diversity. In addition, managers and supervisors are expected to help develop a common vision by providing clear direction and priorities, clarifying roles and responsibilities, and promoting mutual understanding through effective communication. They are also expected to take the time to effectively plan and evaluate performance, provide feedback, recognition and coaching, and develop employees to achieve their personal and organizational goals. Education

Required: Bachelor’s degree.

Preferred: Master's degree, such as an MLS or MIS from an ALA-accredited program, MS in computer science, or other relevant degree. Experience

Required: Seven years of progressively responsible experience in information technology, including significant experience supervising, developing, and mentoring information technology professionals; a broad view of library and university technology issues and a flexible approach to problem-solving; demonstrated leadership style that promotes teamwork, multi-channel communications and consensus building; an excellent grasp of advanced information technologies and their application, including an awareness of technological capacities, current developments and trends; detailed knowledge of project management techniques and a demonstrated ability to estimate scope of a project and bring it to completion on time and budget; knowledge of and ability to plan for integration of IT systems and services (departmental and enterprise); ability to effectively communicate technical issues and solutions to a diverse set of stakeholders; ability to work independently and as a member of a team; demonstrated commitment to providing outstanding customer service to internal and external constituencies.

Preferred: Substantial (five or more years preferred) experience leading and managing information technology operations in a library, library consortium, or library services organization; proven understanding of technological trends and developments in academia and academic libraries; working knowledge of ExLibris applications (ie, ALEPH, SFX) or a comparable integrated library system. Working Conditions

* Must be able to work in an environment in which exposure to materials containing dust and mold is possible * Normal office environment * Occasional weekend shifts required * Occasional travel required

These statements are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position. Salary and Benefits Salary dependent on qualifications and experience. Comprehensive benefits package includes 20 days vacation, 13 holidays, 12 days sick leave; health, dental, disability and life insurance, support for professional development and training and relocation assistance. Environment

Since its founding in 1924, Duke University has grown into one of the most prestigious private universities in the world and its medical center ranks annually among the top in the nation. The Duke University Libraries are the shared center of the university's intellectual life, connecting people and ideas. The Libraries consist of the William R. Perkins Library and its branches: Rare Book, Manuscript and Special Collections, Biological and Environmental Sciences, Lilly, and Music and the library at the Duke Marine Laboratory in Beaufort. Duke's library holdings of 5.1 million volumes are among the largest of private universities in the United States.

Duke's hometown is Durham, North Carolina, a city with vibrant research, medical and arts communities, and numerous shops, restaurants and theaters. Durham is located in the Research Triangle, a growing metropolitan area of more than one million people that provides a wide range of cultural, recreational and educational opportunities. The Triangle is conveniently located just a few hours from the mountains and the coast, offers a moderate climate, and has been ranked among the best places to live and to do business.

Duke offers a comprehensive benefit packages which includes both traditional benefits such has health insurance, leave time and retirement, as well as wide ranging work/life and cultural benefits. Details can be found at: Application

Send cover letter, detailed resume and the names, addresses (mailing and e-mail), and telephone numbers of three references to: Teresa Tillman, Library Human Resources, at Please include AUL IT in the subject line. Review of applications will begin in mid-March and will continue until the position is filled.

Applications which are missing any of the components listed above will not be reviewed. An electronic resume should also be submitted at

An electronic resume should also be submitted at: Refer to Requisition # 400284917.

How to apply


Published: Thursday, March 12, 2009 15:38 UTC

Last updated: Tuesday, February 28, 2017 23:48 UTC