Spotify DAM Coordinator

Description

OVERVIEW

This contract position (possibly permanent) is responsible for assisting our team in removing bottlenecks around automation of QA tasks, user CRM, and marketing integrations/automation using the platform API. In addition, the candidate will work to understand the administration, and ongoing support activities for the Bynder Digital Asset Management (DAM) system at Spotify. The (DAM) Coordinator may provide support for content contributors across multiple business units at Spotify as well as manage the CRM activities of users on/off platform.

KEY RESPONSIBILITIES:

Primary

Automation & Requirements Gathering:

• Automate QA tasks via API; adding metadata, metadata validation

• Explore new ways of measuring and communicating  platform performance

• Research & Compile Integration Requirements with upstream and downstream systems

Secondary

Platform Administration:

• Coordinate relationship with platform provider for day-to-day business operations.

• Update Admin, User Documentation, and Guides

• Perform UAT in support of new vendor capabilities on platform

• Manage and provision user access and permissions.

• Ensure that taxonomy and tagging for digital assets are maintained consistently with global platform standards. Implementing agreed upon taxonomy changes and configuration

• Update permissions configurations

• Set up configurations to onboard new teams

User Management

• Help Desk – provide “help desk” style support to the community of delegated DAM users.

• Onboarded & Train New Teams/Users

• CRM

Qualifications

SPECIFIC KNOWLEDGE & SKILLS:

• Documenting stakeholder  requirements

• Translating stakeholder requirements into technical requirements

• Assessing/Building systems integrations using APIs

• Knowledge of DAM Systems, preferably Bynder

• Analytics – reporting and analysis, preparation of Dashboards providing insight into DAM Usage

• Tools: Bynder, BigQuery

• Languages: SQL, Java or Python

WORK EXPERIENCE:

• Typically 3-5 or years of DAM Experience

• Experience in Media & Creative Production environments

• Experience automating/gathering data via API

PREFERRED EDUCATION:

• MLIS Library Science

GENERAL SKILLS & COMPETENCIES:

• Experience working with global teams

• Outstanding verbal and written communication skills

• Excellent interpersonal and collaborative skills

• Excellent conflict resolution skills and ability to deliver difficult messages

• Resolve complex issues in effective ways