User Experience Specialist

Waterloo, Ontario
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Salary: $75,030-$93,788
Created: August 10, 2021


The University of Waterloo Library seeks a creative, dynamic User Experience Specialist to take on a key leadership role in establishing strategic initiatives and directions related to the users’ experience of the Library. The incumbent will provide the leadership, management and coordination of user experience assessment. The Specialist collaborates on the development of programs and initiatives that shape an engaging and supportive learning and development experience and plays a key role in leading and managing change associated with a vibrant and evolving student, faculty and campus staff experience in the Library. This includes developing and leading the implementation of new cross-departmental strategies and initiatives designed to support success in the use of library resources and services.


The UX Specialist leads investigations into user behavior, experience and needs, and analyzes results to make recommendations on the evolution of the Library’s physical help service points, the built environment, virtual help services and the users’ web experience. The Specialist champions a user- focused culture, service excellence and is a collaborator in ensuring that all services and spaces are accessible.  


The Library supports many campus priorities including student wellness, sustainability, and the development of Indigenous initiatives, recognizing the responsibility of truth and reconciliation as outlined in the 94 Calls To Action.

The University of Waterloo Library is a member of the Ontario Council of University Libraries (OCUL), the Canadian Association of Research Libraries (CARL), the Association of Research Libraries (ARL), and the Coalition for Networked Information (CNI). The Library is transitioning towards enhanced collaboration on a shared library platform through the OCUL Collaborative Futures project.


  • A Master’s degree in a relevant field, with an emphasis or specialization in areas such as Human Factors Design or User Experience design. An ALA-accredited Master’s degree in Library/Information Science is an asset
  • Strategic planning and priority setting experience
  • Demonstrated experience working and leading in collaborative team settings
  • Project management experience
  • Commitment to fostering positive working relationships & building partnerships
  • Experience with user centred design and knowledge of accessibility standards and legislation
  • Supervisory experience an asset
  • Demonstrated ability to provide leadership in implementing outcomes of research into user behavior
  • Proven excellent facilitation and communication skills, including oral, written, and active listening
  • Demonstrated knowledge of and experience with user experience methods, tools, software, and techniques for gathering feedback from service areas, programs and directly from users in a library or university setting
  • Demonstrated ability to analyze data, visualize results, synthesize recommendations and communicate findings for diverse audiences
  • Demonstrated ability to lead and manage change
  • Proven ability to work effectively in a service-oriented environment, which values collaboration and collegiality
  • Microsoft Office skills:  MS Word – Intermediate, Excel – High, PowerPoint - Intermediate
  • Web usability software; focus group protocols development; etc.
  • Work beyond normal business hours may be required


The salary for this position will be commensurate with experience qualifications within the USG 11 salary level. Hiring range: $75,030-$93,788 based on 2021/2022 salary scales.

For more about this job and to apply:

We welcome interested candidates to connect directly with Victoria Chu, Associate University Librarian: Learning, Research, and User Services to learn more about this exciting position. Victoria can be reached by email at

Deadlines for applications:  For assured consideration, applications should be received by 27 August 2021.

Job openings are posted until the position has been filled. Due to the number of applications received, only applicants who are selected for an interview will be contacted. 

The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.


The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion.  As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.


All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.


The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at or 519-888-4567, ext. 45935.

About the University of Waterloo

Waterloo has spawned thousands of commercial and social enterprises, is home to the world's largest co-operative education program and boasts a uniquely entrepreneurial culture that encourages experimentation and risk-taking.  The result is an outstanding learning and research experience for more than 36,000 undergraduate and graduate students in Waterloo, Ontario, Canada — the anchor of Canada’s innovation corridor.

University of Waterloo — Canada’s top innovation university — is a research powerhouse and the engine of one of the world’s leading startup ecosystems. Offering world-class scholarship and research, combined with unparalleled experience-based education, Waterloo builds a better future for Canada and the world by championing innovation and collaboration to create solutions relevant to the needs of today and tomorrow.

For more information about Waterloo, please visit

How to apply


We welcome interested candidates to connect directly with Victoria Chu, Associate University Librarian: Learning, Research, and User Services to learn more about this exciting position. Victoria can be reached by email at .


Published: Tuesday, August 10, 2021 15:06 UTC

Last updated: Tuesday, August 10, 2021 15:06 UTC