Information Technology Client Services Supervisor
Manage NYU's Bern Dibner Library's general-purpose technology infrastructure, providing desktop and laptop support to public and staff users. Set up and maintain processes and workflows to keep workstations, laptops, and peripherals documented, well inventoried, and operationally secure. Hire, train, manage and coordinate a student technical team to maintain a fully functional computer environment that is adaptive and responsive to changing user needs. Strong customer focus, flexibility to resolve urgent issues, and understanding computer technology in education environments are essential. This position reports to the Head of Public Services in the Dibner library while adhering to processes and workflows set by the Division of Libraries (DoL) IT Client Services for procurement of hardware and software, responding and tracking of user tickets, managing system images, and implementing endpoint management and security.
Bachelor's Degree or equivalent
2+ years 2 years of experience in an academic computing environment. Basic experience managing staff of student workers, including delegating work, providing feedback to junior staff, and supervising the work from other team members. Working in a culturally diverse environment. Experience with PC and Mac hardware and software including Active Directory and configuration of group policies, MS applications, Symantec (SEP), Adobe Creative Cloud suite, Internet browsers (Chrome, Firefox, Safari, Edge, etc.). Experience with Endpoint Management Systems. Experience building and maintaining system images.
Required Skills, Knowledge, and Abilities:
Ability to lead a diverse and inclusive team. Extensive knowledge of operating systems, Windows, and Mac. Hardware and software configuration of printers, PC workstations, laptops, tablets, and other similar peripheral equipment. Printing service troubleshooting skills. Must be well versed in quality data collection to ensure adequacy, accuracy, and legitimacy of data in NYU systems and be able to strictly follow data privacy and security procedures for data handling and analysis to ensure adherence to legal and institutional standards. Excellent written & verbal communication skills and the ability to communicate effectively across all levels of staff.
Preferred Skills, Knowledge, and Abilities:
Active (or Open) Directory and configuration of Group Policies. Knowledge of visualization technologies.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity
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Published: Friday, June 18, 2021 14:25 UTC
Last updated: Friday, June 18, 2021 14:25 UTC