Training Coordinator

Description

Date of Posting: Dec 7 2010 Unrestricted Competition ROBERTSON LIBRARY & OFFICE OF RESEARCH DEVELOPMENT PA LEVEL 5 – TRAINING COORDINATOR FULL-TIME TERM POSITION Competition Number: 129E10

The Robertson Library is seeking applications for a qualified individual to work under the general direction of the Islandora Project Manager.

*RESPONSIBILITIES:* The successful candidate will be responsible for providing and coordinating end-user support services for the Islandora/VRE client community, including application training and help desk support for both UPEI and external community users; development of training materials and resources; working with the Islandora team on support of the Islandora/VRE communities, and other training/support services as needed by the Islandora team and the Library. Also works with other staff in the Library and with the AIF group on a variety of projects, including troubleshooting and development of Islandora instances, and coordinating high-level technical support and development.

*QUALIFICATIONS:* Applicants should have: a community college diploma with 1-2 year's experience working in a variety of appropriate environments; experience with end-user support and training; experience with a wide range of office applications; knowledge of Internet applications, especially Drupal, Fedora and Islandora; familiarity with help desk/support environments and tools and providing online/phone/face-to-face support services with internal and external users; experience with the provision of software training; knowledge of the open source community; strong commitment to enhancing service through teamwork and responsiveness to clients.

Applicants must have ability to: communicate effectively with UPEI staff, members of the Islandora open source community, as well as technical staff at other universities; create appropriate training documentation/materials for applications and services. Strong communication, presentation, organizational, and collaborative skills are essential and experience working in an academic library setting would be an asset. A post-secondary degree will be considered an asset.

Hours of Work: 37.5 hours per week (May be required to work flexible hours if/when required) Term: