Knowledge Management Consultant

Oakland, CA
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Created: October 21, 2020



The Knowledge Management Consultant plans, designs, develops, implements, and manages a variety of digital resources and knowledge management initiatives to create a holistic picture of research productivity at Kaiser Permanente. This includes prioritizing work and managing deadlines for multiple digital projects with competing demands.


Essential Responsibilities:

  • Planning, Designing, and Leading New System Development: High level strategizing with key stakeholders to determine knowledge management needs related to research at Kaiser Permanente. Consultation with customers and IT project teams in order to assure implementation, operation and evaluation alignment with organizational knowledge management priorities. Works with VP and executive office team to determine system requirements and specifications. Negotiates performance expectations on behalf of the technical team and creates project work plans to match. Acts as IT liaison for technical requirements. Uses advanced knowledge of data sources and digital library/database technology to recommend approaches and solutions. Problem solves for issues encountered and selects methods and techniques for effective implementation. Provides final review and approval of technical procedures and processes prior to implementation.
  • Managing and Enhancing Existing Systems and Resources: Designs work flows and oversees quality control. Develops procedures, documentation, manuals, policies, and other production processes. Conducts regular needs assessments, maintains usage statistics, and makes recommendations to leadership on changes to resources.Identifies and uploads content for digital library applications. Tests and maintains digital knowledge management applications and associated tools. Proactively promotes knowledge management resources and tools. Adopts metadata standards and assists with digital object and metadata creation. Maintains both internal and user documentation. Provides regular reports on progress and status. Oversees work of part time digital projects staff, writes reports, and develops and monitors project budgets.
  • Collaboration and Communication: Conducts searches of the institutional repository on behalf of select users and advises others on search strategies. Partners with a variety of stakeholders to execute on accountabilities. Develops and implements tutorials, walkthroughs, and trainings about knowledge management resources for internal collaborators and stakeholders. Communicates progress and findings to customers via presentations, reports, and meetings. Promotes the use of applications and resources through advocacy, instruction, and outreach activities. Performs other duties and works on other projects and initiatives as needed.

Basic Qualifications:


  • Minimum two (2) years of directly related professional library experience required.


  • Master's degree (such as MLS or MLIS) from an American Library Association-accredited institution OR six (6) years of experience in a directly related field required.
  • High School Diploma or General Educational Development (GED) required.

License, Certification, Registration

  • N/A.


Additional Requirements:

  • Demonstrated ability to plan, implement and monitor new programs and services.
  • Ability to effectively communicate among and between audiences with varying expertise and technical vocabularies.
  • Experience in developing library policies, resource enhancements, complex searches, and procedures. 
  • Technical curiosity and an ability to identify and actualize appropriate technical solutions to organizational knowledge management challenges.
  • User-centered service orientation.
  • Proficiency in the use of technology for the delivery of library services.
  • Maintains knowledge of best practices and emerging trends in health information resources and the role of technology in libraries.
  • Analytical and problem-solving skills, including the ability to evaluate technology options and develop and recommend solutions. Proactive problem solver. Ability to integrate broad picture and highly detailed problem solving.
  • Project management skills including budgeting, staffing, and reporting.
  • Extensive knowledge of digital library and repository principles and tools.
  • Commitment to quality assurance and quality control.
  • Working knowledge of copyright law.
  • Ability to work independently and with a team.
  • Excellent organizational skills.
  • Strong written, verbal, presentation and interpersonal skills to engage with stakeholders at all levels internally and externally.
  • Organized self-starter, with strong investigative, time and task management skills and the ability to juggle competing priorities. Works under limited direction and plans own activities to accomplish objectives.
  • Must be able to work in a Labor/Management Partnership environment.


Preferred Qualifications:

  • Experience with data collection, analysis and metrics reporting.
  • Experience managing multiple technology projects in a collaborative work environment.
  • Experience managing DSpace institutional repository software.
  • Professional work experience in a research, academic, or health sciences library.
  • Awareness of emerging library technology and trends.
  • Working knowledge of institutional repository practices.
  • Working knowledge of bibliographic databases of the National Library of Medicine.
  • Working knowledge of one or more descriptive metadata standards.
  • Working knowledge of author identifier systems.
  • Basic knowledge of digital preservation principles.
  • Advanced knowledge of information management technology.
  • Ability to maintain expertise in the rapidly changing field of digital resource management.
  • Ability to quickly learn and adapt to new technologies.

Primary Location: California,Oakland,1800 Harrison 1800 Harrison

Scheduled Weekly Hours: 40

Shift: Day

Workdays: Mon, Tue, Wed, Thu, Fri

Working Hours Start: 8:00 AM

Working Hours End: 5:00 PM

Job Schedule: Full-time

Job Type: Standard

Employee Status: Regular

Employee Group/Union Affiliation: Salaried, Non-Union, Exempt

Job Level: Individual Contributor

Job Category: Library Sciences

Department: KP Research Executive Offices

Travel: Yes, 10 % of the TimeKaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

How to apply


Apply through Kaiser Permanente Careers

Job Number: 905931

Date posted: 10/18/2020


Published: Wednesday, October 21, 2020 22:47 UTC

Last updated: Wednesday, October 21, 2020 22:47 UTC