Senior Desktop Coordinator

Description

The University of Maryland Libraries seeks a progressive, career-minded Senior Desktop Coordinator to join its Library Technology Services team.

The Technical Coordinator supports and maintains in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all organizational hardware and software while ensuring its optimal performance.

The holder of this position will also troubleshoot problem areas in a timely and accurate fashion, and provide end-user training and assistance where required.

The Technical Coordinator will be a training resource for the Desktop Support Technicians and Help Desk Staff. He/She will also be responsible for end-user support of Library-wide client-server applications and will troubleshoot problem areas (in person, by telephone, or via work orders) in a timely and accurate fashion.

The successful candidate will develop, manage and administer all aspects of the library’s desktop environment.

The Technical Coordinator is responsible for all services related to support of both Mac and Windows desktop computers.

The Technical Coordinator is expected to work independently and as a member of a team, to analyze and solve problems, and to manage projects. Work requires initiative and judgment and is often expected to be performed with little supervision.

The person in this position will handle special projects and solve problems that are escalated from the .